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Salesforce Certified B2B Solution Architect Sample Questions:
1. A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached.
Customersoften mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers
A) Salesforce CPQ
B) B2B Commerce
C) Salesforce Billing
D) Salesforce Order Management
2. Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and ServiceCloud development was performed by separate teams, UC created Process Builder automation for the Account object m separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose2 answers
A) Moving them into a single Process Builder process helps to reduce the number of queries and avoid hitting limits on the Account object.
B) Moving one of the Process Builders into a flow will remove all automation conflicts on the Account object.
C) Moving them into a single Process Builder process provides control over the order of the updates and actions triggered on the Account object.
D) Moving them into a single Process Builder is the only way to ensure a naming convention is followed on the Account object.
3. UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
A) Customer Community with ability to create a new support Case
B) CTI adaptor with Omni-Channel integration
C) Omni-Channel with defined presence, routing configurations, and Service Channels
D) Experience Cloud, web-to-case, and a CTI integration
E) Customer Community with Live Agent
4. Universal Containers (UC) needs to provide a portal for its customers to order spare parts for the equipment that has been sold to them. Spareparts orders are fulfilled in uC's ERP system and need to be integrated with the solution. Order status would need to be reflected in the solution. Additionally, m the future, UC wants this order integration scaled to additional applications. UC also needscustomers to be able to schedule appointments for service for their equipment.
Which products should a Solution Architect recommend implementing to meet these requirements?
A) B2B Commerce, Salesforce Field Serv.ee, Experience Cloud, and Sales Cloud
B) B2B Commerce. Salesforce Field Service, Experience Cloud, and MuleSoft
C) B2B Commerce. Salesforce Field Service, Experience Cloud, and Meroku
D) B2B Commerce, Service Cloud, Experience Cloud, and Salesforce Connect
5. Universal Containers (UC) delivers packaging solutions to its customers based on volume schedule, which is part of a contract that UC is closing. Customers place orders against these contracts, and the orders are maintained in an ERP system outside of Salesforce.
Employees of UCwant to track invoicing payment status on a monthly basis so that they can identify early when customer orders fall short of the contractual target.
Which two solution components should a Solution Architect recommend to meet this requirement?
Choose 2 answers
A) Product and Revenue Schedules from Sales Cloud
B) Invoicing payment status sync between Salesforce Billing and ERP
C) Orders and Order Products from Sales Cloud and a MuleSoft integration with the ERP
D) Opportunities and Opportunity Products from Sales Cloud
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: A,C | Question # 3 Answer: C,D,E | Question # 4 Answer: B | Question # 5 Answer: B,C |




