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Apple OS X Yosemite Troubleshooting Sample Questions:

1. A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from an OS X Install DVD and choose the Get Help Online option
B) Startup from OS X Recovery and choose the Get Help Online option.
C) In order to use Safari, the customer will have to restore the hard disk from a Time backup.
D) She must first install OS X on an external disk, then use Safari to search Apple Support articles.

2. Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?

A) Quit Pages and try to open the document with Text Edit.
B) Restart from a different volume and try to reproduce the issue.
C) Quit Pages and adjust the framework which may be mismatched.
D) Attempt to open a different Pages document.

3. Which of the following is the correct definition of a router?

A) A router connects networks together isolating traffic within each network.
B) A router is any computer, printer, or other electronic device that could potentially communicate with another device over the network.
C) A router is the physical layout of the cables and devices on a network.
D) A router allows one computer or device to make requests on behalf of another over a network.

4. Henry has verified his Mac can run OS X Yosemite and is ready to upgrade. What should Henry do first?

A) Download OS X Yosemite from the Mac App Store.
B) Back up the Mac.
C) Free up disk space.
D) Sign in to the Mac App Store.

5. Bill has an administrator account on the iMac in the Marketing Department. This iMac is running OS X.
He just purchased a set of fonts to use on the new marketing project and
wants to make sure that all of the users on that iMac can use the new fonts. Where should Bill store the fonts on the iMac?

A) /System/Fonts
B) -/Library/Fonts
C) /System/Library/Fonts
D) /Library/Fonts

Solutions: