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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) Startup from 05 X Recovery and choose the Get Help Online option.
B) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
C) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
D) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.

2. Your customer runs her small business on an iMac with OS X Mountain Lion. She would like to keep her data secure with FileVault 2, but is worried that she will have to share her administrator password with the rest of the staff. How should you address this concern?

A) This is a limitation of FileVault 2. The customer will have to share her password to use the feature.
B) The customer can give other user accounts the ability to unlock the disk in the Security & Privacy preferences when she enables FileVault 2.
C) Ask the customer to disable FileVault 2 when others wish to use the computer, then re-enable it when they are done.
D) The customer should enable the Automatic login feature in the User & Group preferences.

3. Paolo is experiencing an issue with a VoIP application on his MacBook Pro with OS X Mountain Lion installed. He can't access Contacts from within the application, so he can't call his friend's mobile phone. Which would be the first troubleshooting step to perform?

A) Open the Disk Utility, choose the startup disk and repair disk permissions.
B) Delete then reinstall the VoIP application.
C) Delete the application's preferences from /Users/Paolo/Library/Preferences.
D) Check that Paolo granted the VoIP application access to Contacts under System Preferences > Security & Privacy > Privacy.

4. Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

A) Mission Control
B) Network
C) Sharing
D) Security & Privacy

5. Which of the following Macs support AirPlay Mirroring in OS X Mountain Lion? SELECT ALL THAT APPLY

A) MacBook Air (Mid 2011)
B) Mac mini (Early 2009)
C) MacBook (Late 2008 Aluminum)
D) MacBook Pro (Early 2011)
E) Mac Pro (Mid 2010)

Solutions: