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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Extensibility | - Integration with Oracle CX applications
|
| Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Configuration and Setup | - Initial system configuration
|
| Search and User Experience | - Knowledge search configuration
|
| Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Reporting and Analytics | - Knowledge usage analytics
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
Which two actions must you perform to configure the Social Monitor? (Choose two.)
- A. Add or update navigation sets to include the Social Monitor navigation button and component.
- B. Setup a Social Monitor search schedule.
- C. Add or update staff accounts to use profile that include Social Monitor permissions.
- D. Add or update profiles to include permission to add themes and clustering.
- E. Add of update a list of favorites.
- F. Addor update profiles to include the Social Monitor permissions.
Correct Answer: A,F 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Which two statements are true about response requirements for incidents? (Choose two.)
- A. Default response requirements for an interface cannot be modified.
- B. Custom response requirements are based on the level of service being provided.
- C. Response requirements include the maximum time limit for responding to each inquiry for an unresolved incident.
- D. Holidays have to be defined before creating response requirements.
Correct Answer: B,C 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Which two statements are true about Connect Web Services? (Choose two.)
- A. Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
- B. Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
- C. If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
- D. Connect Web Services should only be used for read-only data.
Correct Answer: A,B 🗳️
Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)
- A. notification configuration
- B. user roles
- C. content life cycle events
- D. privileges
- E. configured workflow processes
Correct Answer: C,E 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
How can you access the Report Explorer?
- A. Home > Configuration > Report management
- B. Home > Configuration > Report Explorer
- C. Home > Configuration > Report management > Report explorer
- D. Home > Analytics > Report Explorer
- E. Home > Analytics > Report management > Report explorer
Correct Answer: D 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
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