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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
| Fusion Service Overview and Setup | 15% | - Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Service Request Management | 25% | - Service catalog and entitlements - SR categories, assignment rules and routing - Milestones and action plans - SR creation, lifecycle and processing |
| Omnichannel Communications | 15% | - Work routing and queue setup - Email, chat and CTI configuration - Media toolbar and agent notifications |
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
A) Duration
B) Time Period
C) Start/Stop
D) Interval
E) Available
2. What is the main function of the Data Security Policies?
A) defines the views the application can access
B) defines the actions a particular user can do
C) defines the privileges and roles a particular user can have
D) defines the data a particular user can see and/or modify
E) defines the views or functionalities the user can access
3. Which three types of data are included in the interaction associated with a normal call flow?
A) Service Request create date
B) Start time of the call
C) Agent name
D) Contact name
E) Channel
4. Your customer has three service request child categories under the top-level service request category "Accounts":
Gold Accounts
Silver Accounts
Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
A) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
B) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
C) In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
D) In Setup and maintenance > Service > Setup > Service Request > manage service Request Child categories, search for the "Accounts" category and deselect the "Active" Column.
5. Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?
A) Verify that Root Catalog is selected on the product groups.
B) Verify that Eligible for Service is selected on the product item.
C) Validate that the product item is active and published.
D) Validate that Allow Duplicate is selected on the product item.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: E | Question # 3 Answer: A,C,D | Question # 4 Answer: C | Question # 5 Answer: C |




