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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welcher Begriff wird verwendet, um die Vorhersage und Kontrolle von Einnahmen und Ausgaben innerhalb einer Organisation zu beschreiben?

A) Buchhaltung
B) Budgetierung
C) Wird geladen
D) Governance

2. Welches Leitprinzip empfiehlt die Koordination aller Dimensionen des Servicemanagements?

A) Ganzheitlich denken und arbeiten
B) Iterativer Fortschritt mit Feedback
C) Beginnen Sie dort, wo Sie sind
D) Halten Sie es einfach und praktisch

3. Eine Organisation bittet einen Stakeholder, eine geplante Änderung zu überprüfen. Welches Leitprinzip wird dadurch veranschaulicht?

A) Beginnen Sie dort, wo Sie sind
B) Halten Sie es einfach und praktisch
C) Fokus auf Wert
D) Zusammenarbeiten und Sichtbarkeit fördern

4. Welche Aussage zu Metriken ist RICHTIG?

A) Technologiemetriken können verwendet werden, um die Leistung und Verfügbarkeit von Komponenten zu messen
B) Prozessmetriken können verwendet werden, um die End-to-End-Serviceleistung zu messen
C) Technologiemetriken können verwendet werden, um den Gesamtzustand eines Prozesses zu bestimmen
D) Prozessmetriken können verwendet werden, um die Auslastung des Netzwerks eines Lieferanten zu messen

5. Welche Vorgehensweise hat den Zweck, den normalen Dienstbetrieb so schnell wie möglich wiederherzustellen?

A) Problemmanagement
B) Vorfallmanagement
C) Bereitstellungsverwaltung
D) Lieferantenmanagement

Solutions: