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IBM Information Management Front End Tools and Processes Sample Questions:

1. What should be done to ensure good communication inside the Front End teams and for Front End to Back End communications?

A) Make sure, all people have your mobile phone number, to contact you any time.
B) As soon as you are in the office, make sure that you tell everyone you are available now.
C) Before transferring a PMR to the Back Endalways check with your development contact, whether it is ok.
D) Make sure that Bluepages is always up to date with current contact information.

2. If the OneTeam format alter is 1654 for your geography. What would be the command to report FA 1654 on a PMR managed by RETAIN?

A) type p;1654
B) typefa 1654
C) type fa and fill in the format alter number with 1654
D) type format alter and insert1654

3. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Fill in the "NEXT QUEUE" field with the FE feedback queue.
B) Increase the AQS set level up to 6.
C) E-mail BE notifying them of the upcoming customer PMR.
D) Contact BE by phone or using Sametime chat.

4. Which AQS level must be set in order to involve the BackEnd?

A) 6
B) 5
C) 1
D) 2

Solutions: