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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. When preparing a demo of Energy and Utilities Cloud, the consultant needs to showcase a customer's 360-degree view that allows the customer service agents of the company to see the following information in one glance:
* Identify the caller
* Provide answers to questions about billing. consumption, and payments
* Add meter readings
* Manage user complaints.
* Perform user requests such as Start Service. Stop Service, and Set Up a Payment Plan.
Which two functionalities should the consultant use to achieve this?

A) Configure custom OmniScripts and FlexCards to cover the requirements.
B) Configure a custom Salesforce Service Cloud console.
C) Configure the Energy and Utilities Contact Center Console available m the process horary
D) Assign the relevant lightning pages to the energy company's service agent user profile

2. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Energy and Utilities Contact Center Console
B) Utility Self-Serve Portal
C) Customer Acquisition Management
D) Experience Self-Serve Portal

3. Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

A) Immediately start building the solution in their favorite technology.
B) install Salesforce Service Cloud and start building custom objects and APEX classes.
C) Start evaluating products and offerings from as many third-party suppliers as possible.
D) Select the Energy and Utilities Cloud applications that best meet the company's needs

4. An energy company offers multiple products to its industrial and commercial customers. They need to create a quote for a customer for multiple sites.
How would a consultant meet this business requirement?

A) Create a Master quote, create group(s). add the quote group members, add products, and apply to the group.
B) Create quotes for each individual site and add products, then run multi-site batch jobs.
C) Create a multi-site quote, add members to the quote, and add products for each site
D) Create an opportunity, add products to it. then submit it to the MultiAppHandler class

5. The implementation project has identified a need to retrieve and update data from the energy provider s legacy billing application The customer is already a MuleSoft customer, but they also use middleware technology from another supplier What approach should you recommend to build this integration to the legacy billing application?

A) Recommend the introduction of another systems integration partner who specializes m building integrations from Salesforce to billing systems.
B) Begin building a custom, point-to-point integration, including a whole new user interface and data model to mimic that of the legacy billing application.
C) Go to Any point Exchange and search for energy assets (to locate templates for previously built integrations with billing systems), and then enhance these assets
D) Start by defining APIs in both Salesforce and the legacy billing system, and then build custom Java code to implement a point-to-point integration

Solutions: