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GAQM CPS-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Module 5 – Conflict Resolution & Problem Solving | - Decision-making and problem-solving models - Handling difficult employees and situations - Conflict resolution strategies - Conflict types and sources |
| Topic 2: Module 4 – Communication & Interpersonal Skills | - Verbal and non-verbal communication - Cultural awareness and communication - Giving instructions and feedback - Active listening and questioning |
| Topic 3: Module 2 – Supervisor Professional Skills | - Motivation theories and practices - Delegation and authority management - Team development and dynamics - Leadership styles and situational leadership |
| Topic 4: Module 1 – Foundation of Supervision | - Setting goals and planning - Transition from team member to supervisor - Role and responsibilities of a supervisor - Basic communication skills |
| Topic 5: Module 6 – Leadership & Operational Skills | - Workplace discipline and policies - Employee development and training - Health, safety and compliance basics - Time and priority management |
| Topic 6: Module 3 – Performance Management | - Coaching and feedback techniques - Goal setting and performance standards - Performance appraisal processes - Managing underperformance |
