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CMQ-OE Study Areas

In general, ASQ tests a candidate's knowledge of the seven core domains listed below. Understandably, candidates are expected to be familiar with the topics prior to attempting the validation.

• Quality Management Tools

  There, the candidate will be tested on the various quality management tools including process improvement tools, basic management tools, innovation & creativity tools, and lean instruments. The candidate will also be expected to have a good understanding of measurement and metrics, which encompasses areas such as statistics, sampling techniques, and trend analysis.

• Leadership

  The candidate's knowledge of leadership techniques, teamwork, organizational structures, and ASQ code of ethics will be tested here. Furthermore, the candidate's understanding of the challenges faced by leaders, the roles and responsibilities of leaders alongside managers, change management techniques, types and roles of teams, team development stages, and team evaluation will be looked at.

• Customer-Focused Organizations

  This objective mainly assesses the candidate's knowledge of the different types of customers, customer segmentation, and customer relationship management including customer satisfaction and loyalty, principles for services, dealing with external and internal customers, and finally, focus group output.

• Training and Development

  This domain evaluates the candidate's ability to create training plans and develop training materials, use different tools along with techniques to identify training needs and assess training effectiveness.

• Supply Chain Management

  Under such a topic, candidates are expected to have a sound understanding of all aspects of supply chain management. This includes supplier selection, supplier communication, supplier performance and improvement, supplier certification, and supplier logistics.

• Management Elements and Methods

  This portion tests all areas of management including human resource management, finance management, risk management, and knowledge management. It also checks the candidate's knowledge of communications skills, project management, quality system, quality models, and theories.

• Strategic Plan Development and Deployment

  This section mainly tests the understanding of strategic planning models, the business environment, and strategic plan deployment. In particular, candidates should be familiar with market forces, risk analysis, stakeholder analysis, internal analysis, the role of technology and legal factors, resource allocation and deployment, quality, and organizational performance.

Reference: http://asq.org/cert/manager-of-quality

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Preparation Materials for CMQ/OE Validation

You can succeed in passing the ASQ CMQ/OE exam if you follow an organized preparation routine and combine different training options that will help you develop the necessary skills. For example, you can try some of the following preparation options described below:

• Certified Manager of Quality/Organizational Excellence Question Bank

  This material has the ID, which is QBCMQOE2020ASQ, and it is delivered in a virtual format. It includes hundreds of questions that will help you consolidate your knowledge of the tested topics and get used to the exam structure. Thus, you can simulate the test anytime, from the comfort of your home. The target audience for this e-learning material is formed of specialists or practitioners. Once you opt for this question bank, you will have access to the three sets of 165 items each for one year. After each exam simulation, you will receive the results immediately. This way, you will know exactly which areas you need to focus on. As for the prerequisites for this resource, the vendor recommends that the candidates should have experience in quality management. Finally, access to this question bank is possible if you pay a fee of $119. In case you are a member of ASQ, then you will have to pay just $109.

• Certified Manager of Quality/Organizational Excellence Certification Preparation

  This training is delivered in a face-to-face format and targets any candidate who wants to take the ASQ CMQ/OE exam. Overall, this course has a duration of three days. During this period, you will be exposed to different theoretical notions and practical situations that will reinforce the knowledge you have gathered so far for the ASQ CMQ/OE test. At the end of this class, you will also receive all the materials taught during training and also a copy of the fourth edition of the handbook dedicated to the ASQ CMQ/OE exam. You should consider this session as a refresher for the actual test as it doesn’t cover all the topics included in the Body of Knowledge of the actual test. So, you should complement it with additional training resources if you want to get the passing score from the first attempt. Finally, the list price for this training is $1,649. In case you are a member of ASQ, you will pay only $1,349.

• ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition

  This handbook has been written by Sandra L. Furterer and Douglas C. Wood and published in 2021. You can buy it for $105 in case you are an ASQ member, or for $150 if you are a non-member of this organization. This edition has been updated with the latest topics included in the ASQ CMQ/OE Body of Knowledge. Therefore, you will learn about the quality management concepts, terminology, and principles. You will also learn about the benefits that come with its application and the best practices available on the market. Also, the book is well-organized and can serve as a daily guide when you want to gain professional expertise in quality management-related topics. Besides, it includes different examples that have been adapted to the current business environment. So, it will be easier for you to apply the theoretical notions in a real-world situation.

Future Career Prospects for Certified Professional

The Certified Manager of Quality/Organizational Excellence professionals are high in demand due to their immense knowledge and diverse skill sets. This prestigious certification will ensure a candidate outshines the rest and stands out from the crowd. More so, certified professionals are employed in various capacities including a quality manager, quality assurance manager, and quality auditor. They are also a few of the highly reputed professionals in the industry that take home a massive paycheck. According to PayScale.com, the average annual salary of a certified professional is roughly about USD 109k, which is considered highly attractive in today's corporate context.

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ASQ CMQ-OE Exam Syllabus Topics: