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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
| KPI Documentation | - KPI documentation form design - Weights and Indexes - Organizational KPI libraries development - KPI documentation process - KPI documentation form functions |
| KPI Measurement | - KPI report - Change log - Data gathering communication |
| Working with Targets | - Targets in practice - Negative behaviors when setting - Challenges in working with targets - KPI documentation processes |
| KPI Typology | - Efficiency vs effectiveness KPIs - Leading vs lagging KPIs - Qualitative vs quantitative KPIs |
| Understanding KPIs | - SMART objectives decomposed - KPI related terminology - KPI lifecycle |
| KPI Selection | - KPI selection techniques - KPI selection for organizational scorecard - KPI selection sources |
| Data Gathering | - Guidelines to improving - Community of Practice - Data quality dimensions - KPI reporting data sources - KPI activation techniques - Communication with data custodians - KPI activation tools |
| KPI Project Coordination | - KPI workshop briefing pack - Primary and secondary data sources - KPI project plan - The business case for KPI implementation |
| Data Visualization | - Best practices in dashboard design - Guidelines to design efficient templates - Usability in terms of visual design - Scorecard and dashboard examples - Best practices in scorecard design |
| KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| The World of KPIs | - The value added by KPIs - KPIs concept map - Organizational levels - Governance - Challenges in performance measurement |
The KPI Institute Certified KPI Professional Sample Questions:
1. Which of the following statements is considered to be a KPI activation tool?
A) Performance Healthogram
B) Ishikawa diagram
C) Data gathering process map
D) Heinrich's Pyramid
2. Which of the statements below represents a stage of the Value Flow Analysis?
A) Effectiveness
B) All the answers
C) Output
D) Efficiency
3. For "Budget variance (%)", the trend is good when:
A) Increasing
B) Within range
C) This is not a KPI
D) Decreasing
4. Which of the statements represents an objective?
A) Achieve 50% growth in profits
B) All the answers
C) Improve business profitability
D) Reach $1M in revenues by 2013
5. Which of the following is an efficiency KPI?
A) Cost per delivered order ($)
B) Production output (#)
C) None of the answers
D) Employee satisfaction (%)
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |




