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Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 25% | - Pre-installation checks - Software installation and setup - Basic configuration and integration |
| Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Migration procedures - Post-upgrade verification |
| Troubleshooting and Problem Resolution | 20% | - Log analysis and diagnostics - Resolution of common issues - System error identification |
| Administration and Maintenance | 25% | - Monitoring and routine maintenance - User and system management - Backup and restore procedures |
| Architecture and Solution Overview | 20% | - Avaya Workforce Engagement components - Deployment models and requirements - System architecture and interfaces |
Avaya Workforce Engagement Support Certified Sample Questions:
In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)
- A. Antivirus installation
- B. SSL certificates preparation
- C. SR tool software installation
- D. Prepare SSRS for reports ingestion.
- E. Firewall configuration
Correct Answer: A,B,E 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?
- A. Recorder Status Summary
- B. Capture Status
- C. Data Integrity Report
- D. Employee Archive Report.
Correct Answer: D 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?
- A. It recorded management information.
- B. It showed CTI metadata association.
- C. It showed CTI statistics.
- D. It received CTI events.
Correct Answer: B 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?
- A. Local account
- B. Maintenance account
- C. MSA
- D. DMSA
Correct Answer: C 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?
- A. Recorder Status Summary
- B. Capture Status
- C. Status SummaryThresholds
- D. Configuration Checker
Correct Answer: A 🗳️
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