Avaya Workforce Engagement Support Certified - testinsides 33160X dumps

33160X real exams

Exam Code: 33160X

Exam Name: Avaya Workforce Engagement Support Certified Exam

Updated: Nov 01, 2026

Q & A: 71 Questions and Answers

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Avaya 33160X Exam Syllabus Topics:

SectionWeightObjectives
Installation and Configuration25%- Pre-installation checks
- Software installation and setup
- Basic configuration and integration
Upgrade and Migration10%- Upgrade planning and prerequisites
- Migration procedures
- Post-upgrade verification
Troubleshooting and Problem Resolution20%- Log analysis and diagnostics
- Resolution of common issues
- System error identification
Administration and Maintenance25%- Monitoring and routine maintenance
- User and system management
- Backup and restore procedures
Architecture and Solution Overview20%- Avaya Workforce Engagement components
- Deployment models and requirements
- System architecture and interfaces

Avaya Workforce Engagement Support Certified Sample Questions:

Question #1

In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

  • A. Antivirus installation
  • B. SSL certificates preparation
  • C. SR tool software installation
  • D. Prepare SSRS for reports ingestion.
  • E. Firewall configuration
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).

Question #2

You are troubleshooting the number of call employee hay number segments recorded and archived.
Which monitoring tool must be used to get this information?

  • A. Recorder Status Summary
  • B. Capture Status
  • C. Data Integrity Report
  • D. Employee Archive Report.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

  • A. It recorded management information.
  • B. It showed CTI metadata association.
  • C. It showed CTI statistics.
  • D. It received CTI events.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?

  • A. Local account
  • B. Maintenance account
  • C. MSA
  • D. DMSA
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #5

Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

  • A. Recorder Status Summary
  • B. Capture Status
  • C. Status SummaryThresholds
  • D. Configuration Checker
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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