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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
B) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
C) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
D) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
E) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log

2. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Experience Portal IVR Application
B) Avaya Aura Application Enablement Services
C) Avaya Aura Communication Manager
D) Avaya Aura Session Manager

3. An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginID" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

A) No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
B) Add the new Avaya Oceana agent using Control Manager.
C) Remove the Agent ID from Communication Manager.
D) Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.

4. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

A) Unified Collaboration Model
B) ORC Rest Service
C) Work Assignment
D) Messaging Service
E) Context Store

5. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
B) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
C) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
D) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.

Solutions: