Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation - testinsides 6201-1 dumps

6201-1 real exams

Exam Code: 6201-1

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated: Oct 06, 2026

Q & A: 55 Questions and Answers

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Avaya 6201-1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Call Routing and Vectoring- Routing Configuration
  • 1. VDN configuration
  • 2. Call treatment and routing logic
  • 3. Vector programming concepts
Topic 2: Reporting and Performance Management- Monitoring Operations
  • 1. Service level measurement
  • 2. Agent and split performance analysis
  • 3. Real-time and historical reports
Topic 3: Avaya Call Management System Fundamentals- CMS Configuration
  • 1. Administration basics
  • 2. CMS architecture and functions
  • 3. Data collection and reporting
Topic 4: Maintenance and Troubleshooting- System Support
  • 1. Common implementation issues
  • 2. Backup, restore, and best practices
  • 3. Diagnostic tools and logs
Topic 5: Avaya Aura Communication Manager Fundamentals- Platform Architecture
  • 1. Licensing and feature overview
  • 2. Avaya Aura Communication Manager components
  • 3. System architecture and integration
Topic 6: Contact Center Implementation- Deployment and Configuration
  • 1. Hunt groups and routing strategies
  • 2. Agent, skill, and vector configuration
  • 3. Installation prerequisites

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question #1

Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)

  • A. BSR follows a specified strategy far skill selection.
  • B. BSR balances and improves service across enterprise.
  • C. BSR improves agent utilization.
  • D. BSR decreases titer workload across sites.
  • E. BSR creates a virtualized pool of agent resources.
Reveal Solution  Discussion  0

Correct Answer: A,B,C  🗳️

Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).

Question #2

Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

  • A. The /cms/install/logdir/admin. log shows a link is operational.
  • B. The arrow an the CMS menu is up
  • C. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
  • D. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
  • E. From the CMS menu. Maintenance Connection Status shows a link operational.
Reveal Solution  Discussion  0

Correct Answer: A,B,E  🗳️

Question #3

A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

  • A. Percent Allocation Distribution
  • B. Predicted Waft Time
  • C. Service Objective
  • D. Dynamic Queue Position
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #4

Which two statements about CMS and CM connectivity are true? (Choose two)

  • A. The switch can have a direct-connect to the CMS
  • B. The switch and CMS can he connected through a network.
  • C. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
  • D. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #5

To activate, which three options require an Avaya authorization password? (Choose three)

  • A. features assigned to each user
  • B. simultaneous CMS Supervisor logins
  • C. the number of users that can be administered in the CMS
  • D. the number of agents that the CMS can report on
  • E. the number of ACDs that the CMS system can monitor
Reveal Solution  Discussion  0

Correct Answer: B,D,E  🗳️

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