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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Routing and Vectoring | - Routing Configuration
|
| Topic 2: Reporting and Performance Management | - Monitoring Operations
|
| Topic 3: Avaya Call Management System Fundamentals | - CMS Configuration
|
| Topic 4: Maintenance and Troubleshooting | - System Support
|
| Topic 5: Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Topic 6: Contact Center Implementation | - Deployment and Configuration
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which three statements describe the benefits of Best Service Routing (BSR)? (Choose three.)
- A. BSR follows a specified strategy far skill selection.
- B. BSR balances and improves service across enterprise.
- C. BSR improves agent utilization.
- D. BSR decreases titer workload across sites.
- E. BSR creates a virtualized pool of agent resources.
Correct Answer: A,B,C 🗳️
Explanation: Only visible for TestInsides members. You can sign-up / login (it's free).
Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
- A. The /cms/install/logdir/admin. log shows a link is operational.
- B. The arrow an the CMS menu is up
- C. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
- D. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
- E. From the CMS menu. Maintenance Connection Status shows a link operational.
Correct Answer: A,B,E 🗳️
A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I
- A. Percent Allocation Distribution
- B. Predicted Waft Time
- C. Service Objective
- D. Dynamic Queue Position
Correct Answer: C 🗳️
Which two statements about CMS and CM connectivity are true? (Choose two)
- A. The switch can have a direct-connect to the CMS
- B. The switch and CMS can he connected through a network.
- C. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
- D. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
Correct Answer: B,C 🗳️
To activate, which three options require an Avaya authorization password? (Choose three)
- A. features assigned to each user
- B. simultaneous CMS Supervisor logins
- C. the number of users that can be administered in the CMS
- D. the number of agents that the CMS can report on
- E. the number of ACDs that the CMS system can monitor
Correct Answer: B,D,E 🗳️
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