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What is the duration of the 6210 Exam
- Passing Score 68%
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Number of Questions: 65
Avaya 6210 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Installation and Configuration | - Media server and call routing configuration - Initial system setup and provisioning |
| Topic 2: Contact Center Administration | - Skills, queues, and routing strategies - User and agent configuration |
| Topic 3: Avaya Aura Contact Center Architecture | - System components and deployment architecture - Integration with Avaya Aura platform |
| Topic 4: System Monitoring and Troubleshooting | - Logging and performance monitoring - Fault isolation and resolution procedures |
| Topic 5: Call Flow and Routing Design | - Vectoring and scripting concepts - IVR and call treatment logic |
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