The Most In-Demand Genesys GCP-GC-IMP Pass Guaranteed Quiz
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NEW QUESTION 18
How many types of groups are there by default?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 19
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts are the only people within an organization with access to the Resource Center.
- B. Designated Contacts provide the first level of support for their organization.
- C. Designated Contacts are the only people within the organization who may contact and work with support.
- D. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- E. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
Answer: B,C,E
NEW QUESTION 20
You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)
- A. Tell John to be patient and wait for the email to arrive.
- B. Submit a ticket to Genesys Cloud support.
- C. Resend the invite.
- D. Add John to Genesys Cloud again so that a new invitation will be generated.
- E. Reset John's password and let him know the password to log in with.
Answer: C,D
NEW QUESTION 21
Which protocol is used for transporting Digitized Audio?
- A. TCP
- B. RTP
- C. UDP
- D. SIP
Answer: C
NEW QUESTION 22
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Calls
- B. Admin > Telephony > Phone Management > Base Settings
- C. Admin > Telephony > Phone Management > Phones
Answer: A
NEW QUESTION 23
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Base Settings
- B. The phone name
- C. The Hardware ID (MAC address)
- D. The phone model
Answer: C
NEW QUESTION 24
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Number the documents in such a way that this one appears at the top of the list.
- B. Add a priority of "high" to this document.
- C. Add meaningful tags to the document.
- D. Make sure you name the document in a way that is easy to search for.
Answer: C
NEW QUESTION 25
What additional functionality does Communicate brings to Genesys Cloud?
- A. Directory capabilities, such as advanced search, profiles, and keyword searching.
- B. Knowledge base features, such as FAQs and Communities.
- C. Call center features such as ACD and scripting.
- D. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
Answer: B
NEW QUESTION 26
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)
- A. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
- B. You must have Admin rights for Genesys Cloud
- C. You must know what groups to create for the new location.
- D. You must have the basic profile data for the users at the new location.
- E. You must have images of all the users located at the new location.
Answer: A,B
NEW QUESTION 27
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that is not accessible to the public Internet.
- B. A network segment that has outbound access to the public Internet.
- C. A network segment connected directly to Customer Care.
- D. A network segment that has access to your internal LAN.
Answer: B
Explanation:
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NEW QUESTION 28
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Documents
- B. Admin
- C. Activity
- D. Chat Icon
Answer: A
NEW QUESTION 29
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Add web links
- C. Attach Button
- D. Drag and Drop
Answer: A
NEW QUESTION 30
What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
- A. IP Phone Templates
- B. Default Station configuration
- C. Base Settings
- D. Managed IP Phones
Answer: C
NEW QUESTION 31
You can select multiple files to upload into a workspace in the Documents feature.
- A. True
- B. False
Answer: A
NEW QUESTION 32
Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)
- A. WebRTC
- B. Outbound Proxy
- C. Gateway
- D. SIP
Answer: A,D
NEW QUESTION 33
You can add more than one outbound route to the contact center.
- A. True
- B. False
Answer: A
NEW QUESTION 34
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 35
To assign extensions to users, you must first
- A. Create a pool of extensions.
- B. Add the extension to the dial plan.
- C. Assign the extension to the user's phone.
- D. Buy the extension number from the carrier.
Answer: A
NEW QUESTION 36
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
- A. SIP phone trunk
- B. WebRTC phone trunk
- C. Network interface trunk
- D. External trunk
Answer: D
NEW QUESTION 37
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization
- B. Admin > Account Settings > Organization Settings
- C. Admin > Account Settings > Organization Settings > Settings
Answer: B
NEW QUESTION 38
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