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Salesforce Health Cloud Accredited Professional Certification Sample Questions and Practice Exam
NEW QUESTION # 116
Service cloud organization is migratingto health cloud, and only certain teams of users have health cloud use cases .Which users are......
- A. Care request providers
- B. Care request diagnosis
- C. Care request drug
- D. Care request facility
- E. Users with health cloud use cases or users who need access to health cloud objects require health cloud permission set licences.
What three types ofancillary information can be included in a single care request. - F. A, C, D
- G. Care request reviews
Answer: E,F
NEW QUESTION # 117
Which credentials are available to track against providers with standard Health Cloud? (Choose two.)
- A. Facility Relationship
- B. Business License
- C. Board Certification
- D. Specialties
Answer: C,D
Explanation:
Reference and details below.
NEW QUESTION # 118
Bloomington Caregivers is launching a patient portal with contact tracing functionality as part of its Health Cloud implementation. Users require the ability to leverage advanced sharing and customizable dashboards. Which license should a consultant recommend for the external patient users?
- A. Customer Community for Health Cloud
- B. Customer Community Plus for Health Cloud
- C. Experience Cloud for Health Cloud
- D. External Apps for Health Cloud
Answer: C
Explanation:
To launch a patient portal with contact tracing functionality as part of its Health Cloud implementation, a consultant should recommend Experience Cloud for Health Cloud license for the external patient users. This license allows patients to access an Experience Cloud site that is integrated with Health Cloud and provides features such as self-service appointment scheduling, provider search, contact tracing surveys, chat support, and more7. Experience Cloud for Health Cloud license also supports advanced sharing and customizable dashboards for patient users8. External Apps for Health Cloud, Customer Community for Health Cloud, or Customer Community Plus for Health Cloud are not licenses that can fulfill this requirement.
NEW QUESTION # 119
Which Feature would an administrator setup to help their sales team view all provider related to a specific facility?
- A. Provider Cards
- B. Practitioner Relationship
- C. Provider Relationship
- D. Provider Search
Answer: B
NEW QUESTION # 120
Which two actions should be completed by health cloud admin in order to leverage the health cloud utilization management capabilities?
- A. Install the health cloud care request extensions managed package.
- B. Assign the health cloud foundation permission set
- C. Assign the health cloud social determinants permission set
- D. Install the health cloud managed package
- E. Install the heath cloud unmanaged package extension
Answer: A,D
Explanation:
According to the Salesforce documentation3, to leverage the health cloud utilization management capabilities, you need to install the health cloud managed package and the health cloud care request extensions managed package. The health cloud managed package contains the core objects, fields, tabs, apps, components, and more that are required for health cloud functionality. The health cloud care request extensions managed package contains additional objects, fields, tabs, apps, components, and more that are specific to utilization management3.
Reference and details below.
NEW QUESTION # 121
What is the best practice when transitioning an org from Service Cloud to HC?
- A. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
- B. Approach depends on how each customer uses their org. Any other options may be used.
- C. Migrate the entire org in place.
- D. Build out HC capabilities in a new org, then migrate all users and data.
Answer: B
Explanation:
Reference and details below.
NEW QUESTION # 122
Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud? (Choose three.)
- A. Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users.
- B. Track their patients as contacts by using Contact entity in Salesforce.
- C. Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.
- D. Track the location duration and number of participants in each contact encounter that the infected person was involved in.
- E. Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
Answer: C,D,E
NEW QUESTION # 123
What is the latest FHIR model aligned to Health Cloud?
- A. V3
- B. V4
- C. V1
- D. V5
Answer: B
Explanation:
FHIR (Fast Healthcare Interoperability Resources) is a standard for exchanging healthcare information electronically. FHIR V4 is the latest version of FHIR, and it is aligned with Health Cloud3. Option A is incorrect, because there is no FHIR V5 yet. Option C is incorrect, because FHIR V3 is an older version of FHIR that is not aligned with Health Cloud. Option D is incorrect, because FHIR V1 is also an older version of FHIR that is not aligned with Health Cloud.
NEW QUESTION # 124
Which three options are standard objects available for Insurance Management? (choose 3)
- A. Coverage Benefit
- B. MemberPlan
- C. Insurance Benefit
- D. Insurance Coverage
- E. PurchaserPlan
Answer: A,B,E
NEW QUESTION # 125
A bug is assigned to a developer stating that when an address contains data in the Address Line 2 field, the FlexCard display adds additional line, causing formatting issues.
How should the developer handle this in a DataRaptor without changing the underlying data structures?
- A. Add a Load DataRaptor to write the data into one new custom field.
- B. Replace the Extract DataRaptor with a Transform DataRaptor to convert the data as needed.
- C. Modify the Extract DataRaptor to concatenate the address fields by using a formula.
- D. Create a new Turbo Extract DataRaptor to trim the Address data in both fields.
Answer: C
Explanation:
The developer should modify the Extract DataRaptor to concatenate the address fields by using a formula to handle this bug. An Extract DataRaptor is a component in OmniStudio that allows the developer to query data from Salesforce objects and display it on a FlexCard. The developer can use a formula to concatenate the address fields into one field and avoid adding an extra line when Address Line 2 contains data.
NEW QUESTION # 126
When Setting Up Intelligent Sales, which three types of record should be a ....................
Records can be Created? (Choose Three)
- A. Accounts
- B. Locations
- C. Opportunities
- D. Contacts
- E. Assets
Answer: A,B,D
NEW QUESTION # 127
Which two use cases can be enabled using the Remote Patient Monitoring feature in Health Cloud? (Choose two.)
- A. Connect the patient's social media accounts to the patient profile and use information contained in social media feeds to monitor the patient's health.
- B. Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention.
- C. Use the data generated by connected devices used by patient to monitor the patient's health.
- D. Bring in all the device generated data for the entire patient population to create a device data lake within Health ClouD.
- E. Monitor the location of the patient using the GPS on their mobile device.
Answer: B,C
Explanation:
According to the Salesforce documentation2, Remote Patient Monitoring is a feature in Health Cloud that enables healthcare organizations to use the data generated by connected devices used by patients to monitor their health and provide personalized care. Remote Patient Monitoring allows healthcare organizations to:
Use a meaningful subset of the data generated by connected devices to drive patient engagement and intervention. Remote Patient Monitoring helps healthcare organizations filter and prioritize the device data based on predefined rules and thresholds, and trigger actions such as alerts, tasks, or messages when certain conditions are met2.
Use the data generated by connected devices used by patients to monitor their health. Remote Patient Monitoring helps healthcare organizations collect and store the device data in Health Cloud, and display it in various views such as charts, dashboards, or reports. This helps healthcare professionals gain insights into the patients' health status, trends, and outcomes2.
NEW QUESTION # 128
Three steps required to configure HC?
- A. Configure the console view
- B. Install HC managed package
- C. Install HC unmanaged Package
- D. Enable the options for contact to related with multiple accounts
- E. Verify that chatter is enabled
Answer: B,D,E
NEW QUESTION # 129
When setting up Intelligent Sales, which three types of records should an administrator create for a Field Sales Agent before Visit records can be created? (Choose three.)
- A. Accounts
- B. Assets
- C. Locations
- D. Opportunities
- E. Contacts
Answer: B,C,E
Explanation:
To create Visit records for a Field Sales Agent using Intelligent Sales, the administrator must create Contacts, Locations, and Assets records for the agent. Contacts are the people that the agent visits or interacts with during their sales cycle. Locations are the places where the agent conducts their visits or activities. Assets are the products or devices that the agent sells or services during their visits. Opportunities and Accounts are not required for creating Visit records using Intelligent Sales.
NEW QUESTION # 130
The Salesforce administrator for ABC Policies Inc, a Health Care Payer Organization, would like to enable the members to enroll in and out of Care Program multiple times. Where, within Health Cloud Settings, should a Health Cloud administrator makechanges to accomplish this requirement?
- A. Care Request Settings
- B. Care Program Settings
- C. Health Cloud Settings
- D. Program Enrollee Settings
Answer: D
Explanation:
Reference and details below.
NEW QUESTION # 131
Makana Pharmaceutical is planning to run a Patient support program on Health Cloud. A System Administrator has been tasked to ensure the platform encryption has been configured. The patient's name is stored on firstname and lastname fields on the person account record. Firstname and Lastname field have been identified as holding PHI(Personal Health Information) dat a. They are also important search criteria commonly used by Users to find a patient record. The Compliance team has indicated that all PHI Data must be encrypted at rest. What is the best practice for platform encryption configuration for this solution?
- A. Use a Deterministic Encryption Policy on Account FirstName & LastName fields.
- B. Encrypt all PHI/PII data
- C. Use a Probabilistic Encryption Policy on Account FirstName & LastName fields.
- D. Encrypt all data
- E. Use Class Encryption to encrypt field identified as PHI
Answer: A
Explanation:
Deterministic encryption is a type of encryption policy that allows you to encrypt fields that are used as search criteria, such as FirstName and LastName fields on the Account object. Deterministic encryption ensures that identical plaintext values always result in identical ciphertext values, which enables searching and filtering on encrypted fields. This is suitable for PHI data that needs to be encrypted at rest but also searchable by users.
NEW QUESTION # 132
In which two ways can a Data Architect ensure PHI/PII data visibility is minimized during the migration of Patient Data from an existing Service Cloud org to a new HC org?(Choose 2)
- A. Use Data Templates to exclude PHI/PII data from being added to Partial Copy Sandboxes
- B. Platform Shield enabled.
- C. Use Salesforce Data Masking when moving data to a Sandbox.
- D. Export Data to a spreadsheet to remove PHI before importing it into a Sandbox
- E. Ensure Sandboxes have
Answer: A,C
Explanation:
According to the Health Cloud Data Model Developer Guide, two ways that a data architect can ensure PHI/PII data visibility is minimized during the migration of patient data from an existing Service Cloud org to a new Health Cloud org are:
Use Salesforce Data Masking when moving data to a sandbox. Data Masking is a tool that helps you protect sensitive data in sandboxes by masking it with anonymized values.
Use Data Templates to exclude PHI/PII data from being added to partial copy sandboxes. Data Templates are files that specify which objects and fields to include or exclude when creating a partial copy sandbox. Exporting data to a spreadsheet to remove PHI before importing it into a sandbox is not a recommended way, as it can introduce errors and security risks. Ensuring sandboxes have Platform Shield enabled is not a valid way, as Platform Shield is not a feature of sandboxes. Platform Shield is a product that allows encryption of data at rest in production orgs.
NEW QUESTION # 133
Clinicians want to see an overview of the patient's life, like Starting a New Job, Birth of a Baby, Divorce, etC. to understand the patient better and help them with a personalized care plan. What should the administrator configure in the Health Cloud so the clinicians can access this information in one place?
- A. Life Events
- B. Life Map
- C. Household Map
- D. Milestones
- E. Life Goals
Answer: A
NEW QUESTION # 134
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