Pass Exam Questions Efficiently With ADX-271 Questions (2023)
ADX-271 Questions - Truly Beneficial For Your Salesforce Exam
NEW QUESTION # 77
Unauthenticated users are unable to see some articles on a Universal Containers Community. Universal Containers has articles associated to the Public Knowledge Base channel and Topics associated to the correct data categories.
How should the Salesforce Admin troubleshoot this issue?
- A. Enable public access for the Community in Setup and the Guest User profile.
- B. Create a new data category specifically for Guest Users to display articles.
- C. Check the Article type permissions on the Guest User profile.
- D. Create a Featured Topic in the Community Builder to display articles.
Answer: C
NEW QUESTION # 78
Universal Containers (UC) has rolled out a Customer Community where customers can ask and answer questions. UC wants to ensure that customer questions are answered in a timely manner. How can the Administrator meet this requirement?
Select one or more of the following:
- A. Enable question-to-case functionality
- B. Enable Case Escalation rules
- C. Enable Entitlement and Milestone
- D. Enable Knowledge and Articles
Answer: D
NEW QUESTION # 79
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
- A. Create a custom lightning component to display the information in an iframe
- B. Used the standard files component and define the third-party billing system as a source
- C. Configure Files Connect and include the external object in the global search
- D. Configure Salesforce Connect and define the required external objects
Answer: C
NEW QUESTION # 80
Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce mobile app.
Which three Salesforce editions and user license combinations could a Community Cloud consultant use to meet this requirement? (Choose three.)
- A. Enterprise Edition and Customer Community Plus
- B. Salesforce Essentials and Customer Community
- C. Unlimited Edition and Customer Community
- D. Enterprise Edition and Customer Community
- E. Professional Edition and Customer Community Plus
Answer: A,C,D
NEW QUESTION # 81
The Community adminstrator at Universal Containers has received reports from users about mnot being able to see each other in the People tab. However, users are able to view other's conversations within groups of which they are a part. Why are users unable to see each other in the People tab?
Select one or more of the following:
- A. External users can only view each other if they are in the same Account
- B. The Administrator has deselected Community User Visibility
- C. Users did not approve each others' Friend Requests within the Community
- D. External users cannot view each other within Partner Communities
Answer: B
NEW QUESTION # 82
Universal Containers' (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.
What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?
- A. Create a Connected App with custom attributes before configuring SAML settings.
- B. Register the Experience Cloud site as an Identity Provider in SAML settings.
- C. Use the site login URL as an endpoint where SAML assertion is made.
- D. Create a Visualforce page that receives and validates the SAML assertion.
Answer: C
Explanation:
To implement SAML 550 for the Experience Cloud site, the UC administrator should use the site login URL as an endpoint where SAML assertion is made. SAML 550 is a protocol that allows users to authenticate with a third-party identity provider and access Salesforce resources without entering their Salesforce credentials. The site login URL is the URL that users use to access the Experience Cloud site. By using the site login URL as an endpoint, the UC administrator can configure SAML settings to redirect users to the identity provider for authentication and then back to the Experience Cloud site.
NEW QUESTION # 83
Which step denotes the completion of an Experience Cloud site setup?
- A. Assigning profiles to users
- B. Setting up SSO
- C. Activating the site
- D. Assigning roes to users
Answer: C
Explanation:
The step that denotes the completion of an Experience Cloud site setup is activating the site. Activating the site is the final step that makes your Experience Cloud site live and accessible to your users and visitors. Before activating the site, you need to complete other steps such as creating pages, adding components, configuring settings, assigning permissions, and testing functionality. After activating the site, you can still make changes and updates as needed.
NEW QUESTION # 84
Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not be registering deals or participating in any other sales activity.
Which external user license meets these requirements?
- A. External Community Plus
- B. External Identity
- C. Customer Community Plus
- D. Authenticated Service Site User
Answer: C
Explanation:
This user license allows users to access cases, Knowledge articles, reports and dashboards, and custom objects in a self-service site. It also provides access to Chatter groups and files, and allows users to edit their own profiles. Customer Community Plus users can also use email-to-case functionality and create records that have lookups to accounts or contacts5
NEW QUESTION # 85
An Experience site is built in an Unlimited org. Some of the pages within the site are exposed to guest users.
How many page views are allowed per month?
- A. 500,000
- B. 5 million
- C. 100,000
- D. 1 million
Answer: D
NEW QUESTION # 86
You have recently deployed a Partner Community leveraging the Napili Template however you are getting requests to share all cases within an Account with the CEO of each organization. You are aware of the limitations of the number of roles you can have within a Salesforce Org and want to avoid adding new community roles. What steps would you take to achieve this requirement?
- A. Create a Custom Sharing Rule
- B. Create a Custom Sharing Set
- C. Increase the number of roles within the Community Settings
- D. Enable Super User Access
- E. Create an APEX Custom Permission
Answer: D
NEW QUESTION # 87
Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site.
CK wants to use the Just-in-Time Provisioning feature for Experience Cloud.
Which value is required in the user type?
- A. Federation ID
- B. Username
- C. Standard
- D. Entity ID
Answer: A
NEW QUESTION # 88
DreamHouse Realty (DR) plans to invite individuals from several new companies to its Broker Portal and would like to differentiate the user experience for each company.
Which three options should the DR system administrator use to personalize the look and feel of the portal for each new brokerage?
Choose 3 answers
- A. Branding Sets
- B. Partner User Roles
- C. Audience Targeting
- D. Audience Sets
- E. Page Variations
Answer: A,C,E
NEW QUESTION # 89
Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?
- A. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.
- B. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
- C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
- D. Create a single digital experience for B2C customers, B2B customers, and employees.
Answer: A
Explanation:
UC should create two separate digital experiences for its different customer segments and employees. This will allow UC to provide different features, content, and branding for each experience, as well as control the access and visibility of records. For example, UC can create a customer service site for B2C customers and employees, where they can view and create cases, access knowledge articles, and chat with agents. UC can also create a partner portal for B2B customers and employees, where they can view and update billing information, access contracts, and work on low-severity B2C customer issues.
NEW QUESTION # 90
Universal Containers plans to use person accounts for their external consultants. They need to allow their consultants to register using the Community.
How can a Salesforce Admin enable this capability in Community using configuration?
- A. Allow users to self-register and create a workflow to update contacts to Person Accounts.
- B. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts.
- C. Enable Allow External Users to Self-register in Community Management and leave the account field blank.
- D. Add a Person Account option to the user registration page and have the option selected by default.
Answer: C
NEW QUESTION # 91
Zephynus Relocation (ZRS) plans to launch a public site. ZRS would like to leverage a topic catalog so that site users can see all the organized topics in one place and easily navigate to any topic or subtopic.
Which step is required to set up a topic catalog?
- A. Create at least one subtopic and add the More Topic ink link when editing the navigation menu.
- B. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.
- C. Enable Topic Hierarchy and create at least one topic with two subtopics.
- D. Create at least one topic along with its subtopic.
Answer: C
Explanation:
To set up a topic catalog, the step that is required is to enable Topic Hierarchy and create at least one topic with two subtopics. A topic catalog is a feature that allows you to display all the topics and subtopics on your Experience Cloud site in a hierarchical structure. Users can see the topic catalog by clicking the More Topics link on the navigation menu. To use the topic catalog, you need to enable Topic Hierarchy, which allows you to create topics and subtopics up to three levels deep. You also need to create at least one topic with two subtopics, which will populate the topic catalog with some content.
NEW QUESTION # 92
Northern Trail Outfitters is planning to launch a Community for their partners. Partner Sales Managers need to view Partner Sales Rep records. What is the most efficient way for the Salesforce Admin to fulfil this requirement?
- A. Provide Super User Access to Partner Sales Reps
- B. Set the number of partner roles to two
- C. Create a criteria-based Sharing Rule
- D. Enable the Partner Sales Manager as Super Admin
Answer: B
NEW QUESTION # 93
What permission(s) would you assign a community manager?
- A. Communities Administrator
- B. Manage Portals
- C. Create and Setup Communities
- D. Setup and Create Portals
- E. Manage Community Settings
Answer: E
NEW QUESTION # 94
Universal Containers needs to create a Community that meets the following requirements:
- Self-Service Support Community, in which customer and partner users are community members
- Partner users help Universal Containers by adding or resolving cases for their customers within the Community
- Partner users need access to some standard objects except Leads, Campaigns and Opportunity Objects
- Partners use Chatter and the Case Feed to communicate with the Universal Containers team and customers Which licence type should a Salesforce Administrator use for these Partner users?
Select one or more of the following:
- A. Customer Community licence
- B. Customer Community Plus licence
- C. Employee Community licence
- D. Partner Community licence
Answer: D
NEW QUESTION # 95
How should the Salesforce Admin meet this requirement? Universal Containers creates a Community for their partners. Members of the Community should not be able to participate in discussions with other members. However, users from the same partner should be able to hold discussions amongst themselves.
- A. Create a sharing group for partner accounts under Sharing Settings.
- B. Deselect Community User Visibility under Sharing Settings.
- C. Turn off Portal User Visibility under Sharing Settings.
- D. Update the Internal User record to Private under Sharing Settings.
Answer: B
NEW QUESTION # 96
Your organisation wishes to create a Partner Community which has the potential very quickly grow in user count, how many users should you plan to limit your community to avoid performance degradation?
- A. 5,000,000
- B. 1,000,000
- C. 50,000,000
- D. 2,000,000
- E. 10,000,000
Answer: B
NEW QUESTION # 97
Universal Containers is planning to launch a Community that needs to be accessible from Internet Explorer 9 and the Salesforce Mobile app. Which three Salesforce additions and user license combinations could a Community Cloud consultant use to meet this requirement? Choose 3 answers Select one or more of the following:
- A. Enterprise Edition and Customer Community Plus
- B. Salesforce Essentials and Customer Community
- C. Unlimited Edition and Customer Community
- D. Enterprise Edition and Customer Community
- E. Professional Edition and Customer Community Plus
Answer: A,C,D
NEW QUESTION # 98
What are the two most efficient ways for a Salesforce Admin to accomplish this task? Universal Containers is launching a Community to drive their channel sales. The requirements are as follows:* Integration with a Back-Office Legacy System that supports API-Level Integration and Salesforce Connect. This integration does not exist today.* Integration with a pricing and quoting tool. This integration exists today for internal users in the Salesforce org.* External partner users must be able to configure the quote using the pricing and quoting tool from the Community.* The pricing and quoting tool must support Community users.* Universal Containers owns licenses for Salesforce Connect.
- A. Integrate the Back-Office Legacy System using custom code development.
- B. Integrate the Back-Office Legacy System using Salesforce Connect.
- C. Integrate the pricing and quoting tool by creating custom code to make it available in the Community.
- D. Integrate the pricing and quoting tool by configuring external users to make it available in the Community.
Answer: B,D
NEW QUESTION # 99
What are the two types of Sharing Models available once you have established a Community?
- A. Partner Sharing Model & Customer Sharing Model
- B. Community Sharing Model & Portal Sharing Model
- C. Internal Sharing Model & Portal Sharing Model
- D. Company Sharing Model & Community Sharing Model
- E. Internal Sharing Model & External Sharing Model
Answer: E
NEW QUESTION # 100
What are the two most efficient ways for the Salesforce Admin to fulfill the following requirements?
Universal Containers plans to build a large-scale Community and expose Leads and Opportunities to their resellers. Universal Containers has the following requirements for their partner account:
* 120,00 partner accounts
* Minimize the number of partner account roles
* Partner account is made up of sales employees and sales managers
* Sales employees only have access to their data
* Sales managers have access to all sales employees data
- A. Set up partner accounts with two roles.
- B. Make the sales manager the Super User on the partner account.
- C. Set up partner accounts with one role.
- D. Use sharing rules to grant sales managers access to sales employees data.
Answer: A,B
NEW QUESTION # 101
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
- A. Einstein Customer
- B. Community View
- C. Experience Tracker
- D. Customer Insights
Answer: D
NEW QUESTION # 102
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