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Salesforce User-Experience-Designer Exam Syllabus Topics:
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NEW QUESTION 38
A UX Designer is going to create a custom app for a new team of service agents.
Which three parts of the user interface could be customized?
Choose 3 answers
- A. Tabs within the apps's navigation bar
- B. Opportunity lead scoring
- C. Relationship between standard objects
- D. Details to be shown in the records highlights panels
- E. Page layouts of the records
Answer: A,B,E
NEW QUESTION 39
Following a human-centered design process approach, Cloud Kicks is preparing a user feedback session for an app that is not performance as anticipated.
In which two ways could confirmation bias be avoided?
Choose 2 answers
- A. Obtain user feedback to reinforce known assumptions and support design decisions.
- B. Review questions to remove assumptions about issues or problem not supported by quantitative data.
- C. Diversity feedback by ensuring it features as many unique perspective as possible.
- D. Interview users about the intended use of the product to support the questionnaire creation.
Answer: A,C
NEW QUESTION 40
A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?
- A. Tree Testing
- B. User Test
- C. Cognitive Walkthrough
- D. Card Sorting
Answer: D
NEW QUESTION 41
What would it mean for the user when designing perceivable content?
- A. The content should only be visible.
- B. The content should only be audible.
- C. The content should not be visible to all senses.
- D. The content should not be visible to all senses.
Answer: A
NEW QUESTION 42
A UX Designer has been asked to improve Salesforce adoption among sales representatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?
- A. Recommend Field Level Validation to ensure users are entering the correct data.
- B. Conduct a workshop with stakeholders to align on the current state and build consensus.
- C. Tell the customer they need to improve operations before any work can be done.
- D. Log the findings and move forward with presenting possible solutions.
Answer: B
NEW QUESTION 43
A UX Designer wants to quickly mock up Salesforce user Interface experiences using a collation of prebuilt components. The designer need sales lightning resources for their design and prototype such as based components, tokens, design patterns.
Which tool to install should need?
- A. SLDS Validator
- B. Sketch plugin
- C. Lightning Design system Zip
- D. Lightning Design system Unmagaged Package
Answer: B
NEW QUESTION 44
Users from a small group within a sales teams have complained about an object that is often used only by them that has not been a edit to their lighting app due to small volume of users the administrator is not considering a new app for them Which two salesforce features should be suggested to improve the end-user experience ?
- A. personalized the navigation bar
- B. create a custom component on a dashboard
- C. add the objects related list to the home page
- D. Favorite the often used object
Answer: A,B
NEW QUESTION 45
A UX Designer is asked to design a new application built on Salesforce.
What should be their first step?
- A. Design a series of custom web component for the app.
- B. Create branding sets for each audience using Experience Builder.
- C. Become familiar with the Salesforce Lightning Design System (SLDS) component blueprints.
- D. Find and review relevant AppExchange packages.
Answer: C
NEW QUESTION 46
Cloud Kicks (CK) is going to conduct some interviews surveys with users to better understand their Purchasing habits. CK's UX Designer wants to get the most accurate view of customers' purchasing behaviors using these research methods.
Which two response biases should the designer be aware of when interviewing or surveying users?
Choose 2 answers
- A. Randimized Bias
- B. Social Desirability Bias
- C. Objectivity Bias
- D. Recency Bias
Answer: C,D
NEW QUESTION 47
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
- A. Abundant
- B. Delightful
- C. Understandable
- D. Robust
- E. Operable
Answer: A,B,E
NEW QUESTION 48
What are Salesforce core design principles when making design decisions?
- A. Emphasis, Efficiency, Repetition, Proportion
- B. Clarity, Efficiency, Balance, Proportion
- C. Emphasis, Alignment. Consistency, Beauty
- D. Clarity, Efficiency, Consistency, Beauty
Answer: D
NEW QUESTION 49
Cloud Kicks (CK) is going to launch a new Salesforce process for its Customer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
- A. Visualforce App
- B. Salesforce Surveys for user Satisfaction
- C. Chatter polls
- D. User Engagement Dashboard and Report
- E. Custom Permission Sets
Answer: B,D
NEW QUESTION 50
A Development team is not valuing the results of a usability testing session.
How should acceptance of the results be increased?
- A. Invite team members to observe usability sessions.
- B. The Development team can perform script testing.
- C. Create a new prototype to demonstrate improvement.
- D. Include links to best practice artides for each finding.
Answer: D
NEW QUESTION 51
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?
- A. Colors may have different culture meanings in different countries, changing the intent of UI elements.
- B. Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
- C. Countries may read text in a different (right to left vs. left to right) and layouts will be to be adjusted.
- D. Colors may have different contrast rations in some countries and need adjust contrast for proper visibility by users.
Answer: A,C
NEW QUESTION 52
A UX Designer wants to ensure new Salesforce users are given the appropriate onboarding experience.
Which two on-App Guidance customizations should be used?
- A. Customize prompt theme
- B. Specify prompt scheduling
- C. Configure minimum three steps
- D. Set prompt permissions
Answer: A,D
NEW QUESTION 53
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