2021 Latest Avaya 6211 Real Exam Dumps PDF
6211 Exam Dumps, 6211 Practice Test Questions
NEW QUESTION 18
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the Screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the initial screen of the Agent Desktop
- B. Launch the screen pop Internally in the tab of the Agent Desktop
- C. Launch the screen pop externally in the agent's Conferencing software
- D. Launch the screen pop extemally on the use's browser
Answer: D
NEW QUESTION 19
A user is assigning a skillset to a call while creating a new outbound campaign.
What Is the result if the skillset field Is left blank?
- A. The campaign will receive calls but no agent is assigned
- B. The campaign stops functioning
- C. The campaign will not receive data.
- D. The campaign will not be created.
Answer: D
NEW QUESTION 20
Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?
- A. QUEUE TO SKILLSET
- B. GIVE MUSIC
- C. GIVE RAN
- D. GIVE IVR
Answer: A
NEW QUESTION 21
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?
- A. It provides administrative and management capabilities for CCMM resources.
- B. It helps with implementing CTI for installed and browser-based client Integrations.
- C. It alloes an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
- D. It Is used to administer Avaya Aura Agent Desktop (MAD) and to monitor Agent performance using a browser-based Interface.
Answer: A
NEW QUESTION 22
Refer to the exhibit.
An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?
- A. Getting workitem status
- B. Copy the calling number from the workitem.
- C. Accessing the address book
- D. Transferring the call
Answer: B
NEW QUESTION 23
Which component manages the states of contacts, agents, terminals, and addresses used for assiging contacts?
- A. SIP Connector
- B. Contact Management Framework (CMF)
- C. CCT Client Applications
- D. CCTAPI
Answer: B
NEW QUESTION 24 
Refer to the exhibit.
You are creating an Advanced Screen pop In the wizard and have configured where the screen pop will launch (highlighted in the box).
Where will the screen pop launch as shown In the exhibit?
- A. Launch the screen pop Internally in the Initial screen of the Agent Desktop
- B. Launch the screen pop externally on the user's browser
- C. Launch the screen pop externally in the agent's Conferencing software
- D. Launch the screen pop Internally in the tab of the Agent Desktop
Answer: D
NEW QUESTION 25
You want to perform a backup of the Contact Center database.
Which tool do you use to perform the backup?
- A. Data export utility
- B. High Availability
- C. Database Maintenance utility
- D. Ref Client
Answer: C
NEW QUESTION 26
Which Orchestration Designer intrinsic is used for Multimedia contacts?
- A. LOG
- B. CONTACT TYPE
- C. QUIT
- D. WAIT
Answer: B
NEW QUESTION 27
Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?
- A. Inbound Mall Manager Server
- B. Inbound Mall License Server
- C. Inbound Mail Server
- D. Inbound Mail Application Server
Answer: C
NEW QUESTION 28
Where are all agents used in the Avaya Aura Contact Center POM integration administered?
- A. Contact Center Manager Administration
- B. Avaya IQ
- C. Avaya Proactive Outreach Manager
- D. Avaya Aura Experience Portal
Answer: C
NEW QUESTION 29
When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?
- A. the Inbound Message Handler
- B. the Rules Engine
- C. the Outbound Message Handler
- D. the Outbound Campaign Management Tool
Answer: C
NEW QUESTION 30
When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)
- A. specific characters, words or phrases In the Email message (keywords)
- B. what priority the Email was sent with (priority groups)
- C. the Skillset the [mail was sent to (skillset groups)
- D. when the Email was received (office hours)
- E. who the Email was sent from (sender groups)
Answer: A,D,E
NEW QUESTION 31
When analyzing life cydcle of a Web chat contact in Avaya Aura Contact Center:
Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services, Step 2 states that the Web services provide a Java API that enables contacts to be written Into the Contact Center Multimedia database, retrieved from the database, and have their status queried.
What Is Step 3 in the life cycle of a Web chat contact In Avaya Aura Contact Center?
- A. Customized Web pages, displays to the customer.
- B. Customized Web pages, with customized look and feel, and business logic must be created by the customer.
- C. The External Web server determines the skillset and priority assigned to the contact.
- D. A set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP)script examples of how a Web server can access the Web services.
Answer: B
NEW QUESTION 32
You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?
- A. On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.
- B. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.
- C. Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.
- D. On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.
Answer: A
NEW QUESTION 33
Where Is the administration of outbound campaigns and management of dialing lists performed?
- A. Avaya Aura Media Server
- B. Avaya Proactive Outreach Manager
- C. Contact Center Multimedia Server
- D. Avaya Aura Contact Center
Answer: C
NEW QUESTION 34
Which template would you assign to an Inbound skillset so it can be monitored by the POM Blending Service?
- A. Skillset Template
- B. Blending Template
- C. POM Template
- D. Agent Template
Answer: B
NEW QUESTION 35
Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?
- A. Contact Center Manager Administration
- B. Session Initiation Protocol
- C. Avaya Agent Desktop
- D. Contact Center Manager Server
Answer: C
NEW QUESTION 36
Which Avaya Aura Contact Center component is a core component that connects to a PBX to coilect incoming voice contacts, provide intelligent queuing, and collect historical data?
- A. Contact Center Manager Administration (CCMA)
- B. Avaya Agent Desktop (AAD)
- C. Contact Center Manager Server (CCMS)
- D. Contact Center Multimedia (CCMM)
Answer: C
NEW QUESTION 37
What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?
- A. the assignment of a script for each email skillset
- B. the assignment of an open queue for each email skillset
- C. the assignment of a vector for each email skillset
- D. the assignment of a route point for each email skillset
Answer: D
NEW QUESTION 38
Which Communication Control Toolkit server software component i used to import bulk resouroes from the Windows server into the CCT database?
- A. CCT Reference Client
- B. CCT API
- C. CCT Trace Control
- D. CCT Console
Answer: D
NEW QUESTION 39
Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?
- A. Predetermined dialing
- B. Preview dialing
- C. Progressive dialing
- D. Predictive dialing
Answer: C
NEW QUESTION 40
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Avaya 6211 Exam Syllabus Topics:
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