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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Topic 2: Channel and Collaboration Management | - Channel structure and governance - Messaging and collaboration features |
| Topic 3: Workspace Administration | - Slack workspace setup and configuration - User provisioning and identity management |
| Topic 4: Integrations and App Management | - Salesforce and third-party integrations - Slack app installation and management |
| Topic 5: Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
Salesforce Certified Slack Administrator Sample Questions:
Question 1
Which plan(s) support(s) customizable message and file retention features?
A. Pro, Business+, and Enterprise Grid
B. Free, Pro, Business+, and Enterprise Grid
C. Enterprise Grid only
D. Business+ and Enterprise Grid
Question 2
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?
A. The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.
B. Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.
C. A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
D. Only Org Owners can manage multi-workspace channels.
Question 3
You're the Workspace Primary Owner of a Slack Free plan. You want to allow all employees in your company to join your workspace when they're ready. You also want to prevent anyone outside your company from accessing your workspace without admin approval.
What should you do? (Select the best answer.)
A. Invite all employees to the workspace by entering their email addresses in the invite flow from the workspace settings page.
B. Direct your employees to access Slack through your identity provider (IdP).
C. Allow all workspace members to invite new members.
D. Enable employees to sign up for the workspace using the company's email domain.
Question 4
You're the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?
A. Delegate an Org Owner from each business to handle everyday tasks, such as member requests.
B. Create a multi-workspace channel for selected members to manage all admin requests for the organization.
C. Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.
D. Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests.
Question 5
Medium Inc's #hr-benefits channel is a default channel designed to educate employees on benefit information and updates. However, it is now filled with requests for benefits help. Sometimes people even post sensitive personal information when asking questions.
Which TWO options, combined, present the best solution to reduce noise in this channel? (Choose two.)
A. Archive the channel and create a new channel to eliminate the noise.
B. Create a private channel and implement a personal benefits workflow, which doesn't broadcast the sensitive information in channel.
C. Limit the posting permissions to Org Admins, plus specific people.
D. Encourage employees to direct message the HR team with questions and confidential information.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: B,C |




