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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Data Management | |
| Collaboration and Integration | |
| Industry Knowledge | |
| Opportunity Management | |
| Account and Contact Management | |
| Sales Productivity and Management | |
| Implementation Strategies | |
| Reports and Dashboards | |
| Sales Lifecycle Management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
A consultant is scoping a new Sales Cloud implementation and needs to determine data volumes, integrations, and user roles before configuring the org. Which phase does this activity belong to?
- A. Post-go-live support
- B. Discovery/Planning phase
- C. User Acceptance Testing (UAT)
Cloud Kicks (CK) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won opportunity, the ERP system should be updated immediately from the account and opportunity records. Which option should the consultant recommend to meet the requirement?
- A. Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won opportunities and their related accounts.
- B. Create an Accounts with Opportunities report filtered on Opportunities won today that the ERP can subscribe to.
- C. Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.
Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce. What should the consultants do to efficiently analyze how users are logging in to Salesforce?
- A. Create a custom report on the User object.
- B. Review the login history on the user record.
- C. Create a User report and filter by Login Subtype.
A consultant is working with Cloud Kicks (CK) on its initial Sales Could implementation. CK wants its sales reps to be able to use Sales Cloud to track accounts, contacts, and opportunities before its global conference in 4 months. What should the consultant recommend to meet the requirement?
- A. Reduce the scope and deploy Accounts and Contacts before the conference.
- B. Implement Sales Cloud out of the box and iterate before the conference.
- C. Set obtainable metrics, goals, and milestones before the conference.
A consultant has successfully deployed Sales Cloud at Cloud Kicks. What is the final step in completing an engagement?
- A. Obtain stakeholder sign-off.
- B. Validate the implementation.
- C. Activate users in the system.
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