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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Network Services and Architecture Fundamentals
|
Nokia SDM Certification - PS NSOP Sample Questions:
What are the main functions of the Performance Mgt tools?
- A. Ensures Network Performance data availability & Network Performance reporting.
- B. Network Performance reporting & Trouble Ticket handling.
- C. Performance reporting, Trouble Ticket reporting & Alarm handling.
- D. Ensures Network Performance data availability, Alarm handling & Trouble Ticket reporting.
One of your Technical Support Engineer's has caused a major outage while carrying out a minor configuration change on an RNC. As the Technical Support Manager, what is the correct follow up action?
- A. Ensure the engineer receives the required training to ensure the error is not repeated.
- B. Assign RNC configuration changes to only Senior Technical Support Engineers to minimise the risk of recurrence.
- C. Immediately inform the CT head so he can advise the customer that the issue has been resolved.
- D. Reprimand the engineer and send a major outage report to the customer.
The customer is concerned about NSN Security Management employees having access to its IT network. What is the correct response?
- A. Inform the customer that the Security Management team must have access if they are to perform their duties as agreed in the contract.
- B. Arrange a meeting to agree how reduce access that will satisfy the customer.
- C. Meet with the customer and explain the user management, identity management solutions and authentication/authorization mechanisms used.
- D. Offer to locate the NSN employees at the customer premises so they can be supervised by customer.
What BEST describes Network & Service Performance Assurance?
- A. Work Order approval; Measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
- B. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
- C. Performance of KPI commitment setting; measurement definition and set-up of network and service SLA KPI's (Counters & Formulas) Analysis of network & service performance data including trend analysis; Alarm Monitoring; Trouble Ticket reporting.
- D. Performance of KPI commitment setting; Documentation & Data Integrity Analysis of network & service performance data including trend analysis; Reactive Optimisation (Based on Trouble Tickets - daily troubleshooting).
Which statement describes BEST the purpose of a Transformation management plan?
- A. Transformation plan documents handover procedures from transition to operations.
- B. Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.
- C. The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.
- D. The transformation plan identifies the transformation manager and describes the scope of work.
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