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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. A fitness company is starting a service that combines data from connected weights with virtual coaching. The company is about to start a new innovation sprint with the following challenge statement: "How might we empower people who are new to fitness to increase their strength?" Which metrics should be used to measure the success of the initiative7

A) New user activations and connected weight sales
B) Increase in new user activity and connected weight utilization
C) Increase in user referrals and net promoter score (NPS) rating

2. Cloud Kicks learns that some website visitors, especially those who can't see high-contrast color palettes, do not convert into customers.
What should the strategy designer do to solve for this accessibility challenge"?

A) Ideate marketing concepts to reach new audiences.
B) Conduct an empathy workshop to understand the audience.
C) Invite users to co-create as accessibility experts.

3. Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits.
Which Salesforce product should be recommended for this business need?

A) Marketing Cloud
B) Loyalty Cloud
C) Consumer Goods Cloud

4. A strategy designer and a UX team have recently workshopped and developed a plan around the team's purpose and how they will align with the rest of the organization's goals and objectives.
Which alignment and accountability document should be used after this workshop to bring the plan to reality?

A) V2MOM
B) UX vision
C) RACI

5. The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?

A) Business user flow and journey map
B) Business case and roadmap
C) Business metrics and ROI map

Solutions: