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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is one of the goals when first meeting with customers?

A) Ask them which products they are going to buy today
B) Determine how much budget they have
C) Deliver high-pressure sales tactics to close the deal
D) Provoke your customer to thought and action as to how Social Business is changing how we work.

2. Which IBM product increases the speed of social businesses, and can be considered as the action behind social businesses, making them more nimble?

A) IBM Lotus Symphony
B) IBM Sametime
C) IBM Lotus Organizer
D) IBM Rational Application Developer

3. Which product line represents the front-end and people-focused area of IBM's Social Business platform?

A) IBM WebSphere
B) IBM Cognos
C) IBM eCommerce
D) IBM Collaboration Solutions

4. The IBM set of Social Software products provides solutions that are:

A) accessible via cloud or on premises deployments
B) All of the above.
C) accessible via desktop, mobile and tablet devices
D) open standards based and easily integrated into Microsoft and other vendor software stacks

5. What is one of IBM's key differentiators when it comes to delivering a Social Business solution?

A) We offer a flexible Social Business platform where customers can pick and choose what they need according to their business model
B) We offer only cloud-based solutions
C) We offer a single, rigid stack that needs to be installed as a single, inflexible solution
D) We offer Facebook log-in credentials

Solutions: