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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Operation of the Service Management System | 55% | - Supply and demand processes - Service portfolio processes - Service assurance processes - Service design, build and transition processes - Resolution and fulfilment processes - Relationship and agreement processes |
| Topic 2: Service Management System (SMS) | 30% | - Critical elements of a service management system - Core concepts of the service management system |
| Topic 3: Introduction to IT Service Management | 15% | - Core concepts of IT service management - Core concepts surrounding ISO/IEC 20000-1:2018 |
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
Question 1
IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?
A. 自社が定める基準
B. 人事部門が利用できる予算
C. 競合他社の工程管理システム
D. プロセス文書を更新する時期
Question 2
問題管理プロセスの次のアクティビティのうち、変更管理プロセスに関連するものはどれですか?
A. 解決策を検討中
B. 問題の特定
C. 問題の修正
D. 問題の分類
Question 3
組織の成熟度の評価には何を使用しますか?
A. ITIL@
B. MOF
C. CMMI@
D. CobIT
Question 4
IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?
A. 問題管理
B. 変更管理
C. 可用性管理
D. インシデント管理
Question 5
IT サービス管理システムの主要な内容は何ですか?
A. チケット用のソフトウェア システム
B. 主要業績評価指標 (KPI) を監視するソフトウェア システム
C. 文書化された組織および運営構造
D. チケットの記録とフォローアップのみのための体系的なプロセス
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C |
