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What is the duration of the EX0-115 Exam
- Passing Score: 65%
- Number of Questions: 40
- Length of Examination: 60 minutes
- Format: Multiple choices, multiple answers
EX0-115 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our EX0-115 exam dumps will include the following topics:
- The Service Management System (SMS) 20%
- Service Design and Transition 5%
- The control processes and their relationships 20%
- The relationship processes and their relationships 15%
- The service delivery processes and their relationships 15%
- The resolution processes and their relationships 10%
- Introduction to IT Service Management 15%
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EXIN EX0-115日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management System (SMS) | |
| Topic 2: Service Delivery Processes | - IT Service Continuity Management - Service Level Management - Capacity Management - Availability Management - Information Security Management |
| Topic 3: ISO/IEC 20000 Standard Overview | |
| Topic 4: Plan-Do-Check-Act (PDCA) Cycle | |
| Topic 5: Relationship Processes | - Supplier Management - Business Relationship Management |
| Topic 6: IT Service Management Concepts | |
| Topic 7: Resolution Processes | - Incident Management - Problem Management |
| Topic 8: Control Processes | - Configuration Management - Change Management |
