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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

Question 1

Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Customers
B. Suppliers
C. Developers
D. Relationship managers

Question 2

Which statement about the 'continual improvement model' is CORRECT?

A. The low of the model helps organizations to link improvements to its goals
B. The model is applicable to only certain parts of the service value system
C. Organizations should use an additional model or method to link improvements to customer value
D. Organizations should work through the steps of the model in the sequence in which they are presented

Question 3

Which guiding principle considers customer and user experience?

A. Collaborate and promote visibility
B. Focus on value
C. Keep it simple and practical
D. Start where you are

Question 4

What should be considered as part of the 'partners and suppliers' dimension?

A. The information created, managed and used in the course of service provision and consumption
B. The activities, workflows, controls and procedures needed to achieve the agreed objectives
C. The level of integration and formality involved in the relationships between organizations
D. The required skills and competencies of teams and individual members of the organization

Question 5

Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

A. plans
B. process
C. tools
D. measurement

Solutions: