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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

A) Stakeholders
B) Accreditors
C) Employers
D) Regulators

2. Third parties responsible for supplying goods or services that are required to deliver IT services is a description of which stakeholder?

A) Suppliers
B) External Consultants
C) External Customers
D) Operations

3. Which areas of service management can benefit from automation?
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring

A) 2, 3 and 4 only
B) 1, 3 and 4 only
C) All of the above
D) 1, 2 and 3 only

4. The design of IT services requires the effective and efficient use of "the four Ps". What are these four Ps?

A) People, process, products, partners
B) People, products, plans, partners
C) People, process, partners, performance
D) Performance, process, products, plans

5. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service strategy
B) Service design
C) Service operation
D) Service transition

Solutions: