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HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. What should you do if your customer complains of a blurry display? (Select two.)

A) Check for screensaver applications that can affect the display.
B) Ensure that the display resolution is configured correctly.
C) Ensure that HP AutoSharpen is enabled in the BIOS.
D) Scan for viruses that can affect the display.
E) Verify that ClearType is configured to on.

2. How can electrostatic discharge harm computer equipment?

A) Electrostatic shock can travel through the device to an external ground point and start the circuit board on fire.
B) Electrostatic shock can cause the CPU to overclock and overheat the computer.
C) The discharge can contain enough power to alter the device parameters or melt silicon junctions.
D) The discharge can modify critical ground points causing other components inside the computer to malfunction.

3. How can you determine if an inaccessible drive is enabled?

A) Replace the storage device with a verified working device. If it works, the drive is enabled.
B) Download HP Drive Diagnostic Utility onto a USB thumb drive, and run Drive Check.
C) Press F8 during start up to access safe mode, and run diagnostics.
D) Press F10 during start-up to access the BIOS, and ensure that the port or device is enabled

4. Which service descriptions are true of HP's self-repair service? (Select two.)

A) HP pays for all parts and shipping.
B) HP provides remote diagnosis, picks-up the product for repair, and returns the product to the customer
C) HP pays for shipping the replacement parts, and the customer pays for return shipping of unused and defective parts.
D) The customer can choose to install the replacement parts and return the defective parts to HP, or the customer can have HP install and return parts for a fee.
E) HP provides remote diagnosis, remote remedy, and shipping of necessary repair parts to the customer. The customer is responsible for installing the parts and returning all defective and unused parts to HP.

5. You have configured the SATA RAID controller to IDE Emulation mode to perform hard disk self-tests.
What happens if you forget to configure the controller back to RAID mode before loading the operating system?

A) The BIOS detects existing RAID bytes on the hard drives and automatically switches the controller back to ACHI/RAID mode.
B) If the system is configured for RAID 5. it starts up normally, but it recognizes other drives only as logical drives requiring reconfiguration of the RAID.
C) The BIOS detects existing RAID bytes on the hard drives and sends an error code and a message to place the drives back into array mode.
D) The system tries to load the wrong storage driver causing permanent damage and possible data loss.

Solutions: