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HP Servicing HP Desktops , Workstations , and Notebooks Sample Questions:

1. What minimum configuration is required in order to access the embedded SATA RAID configuration tools? (Select two.)

A) System firmware must be updated.
B) A second SATA hard drive must be added.
C) RAID/AHCI SATA emulation must be enabled.
D) The minimum required memory must be installed.
E) RAID must be enabled in the BIOS.

2. A user's notebook battery drains and never charges while docked. When an AC adapter is directly connected to the notebook, the battery charges normally. What should you do first to troubleshoot this issue?

A) Check the battery with the Battery Health Check Utility.
B) Replace the notebook system board.
C) Replace the battery under warranty.
D) Verify that the docking station AC adapter has the correct wattage.

3. Which diagnostics tool should you use to qualify a memory issue?

A) BIOS diagnostics
B) HP Help and Support
C) HP Memory Manager
D) Windows Memory Test

4. Which utility is required to update the DMI after you have replaced a system board?

A) hpsetcfg
B) HPSoftPaq Download Utility
C) Drive Protection System
D) battery health check

5. When you finished replacing a processor and rebooted, you received an error message stating CPU microcode is not found. What is the first action you should take to find the cause?

A) Replace the defective processor.
B) Check the CPU driver for the latest version.
C) Check the HP website for latest BIOS or microcode update.
D) Set the CMOS microcode settings to the default.

Solutions: