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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A) Associate 2 Work Type called Site Visit to a Maintenance Plan
B) Auto-generate Work Orders with a 14 day Generation Horizon.
C) Associate a Required Skill called Site Visit to aMaintenance Plan.
D) Auto-generate Work Orders with a 14 daya Generation Timeframe.

2. Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A) The status on completed appointments can only be Canceled, Completed, or Cannot Complete.
B) The appointment status is going from Scheduled to Completed.
C) The default drip feed setting is overriding the drip feed rate on a service territory.
D) Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

3. One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A) Configure a Maintenance Plan.
B) Build a Process for Service Appointments.
C) Implement Path for Work Orders.
D) Define a repeating Work Type.

4. Universal Containers wants to identify which resources need more or fewer appointments.
Which Gantt chart filter option should a Consultant recommend to provide this information?

A) Select Hours, Absences and Overtime on the Utilization Tab.
B) Select Sort by Average Utilization on the Resources Tab.
C) Select Travel Time and Breaksas skills on the Skills Tab.
D) Select Date Resolution on the Hours Tab.

5. Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

A) create a custom lightning component that displays work order progress and deploy itto technicians through the field lightning mobile app.
B) create a report chart that summarizes work order line items and add a link to theservice appointment layout.
C) create a custom visual force page and add an external link in the field servicelightning mobile app to view the page in the mobile browser.
D) add the work orderline items related list of the work order page layout and assign thelayout to the technician 's profile.

Solutions: