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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. How is a power user of an IT asset and service management system defined?

A) A user who is responsible for management of the system administration team.
B) A user who is an expert in programming additional features to the system which will be used by other users.
C) A user with the highest level of authorization to access the system.
D) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.

2. A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and change management processes as well as to provide a service catalog to the 1,500 end users for ordering the IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

A) IBM SmartCloud Control Desk for Internal Service Providers Edition
B) IBM SmartCloud Control Desk
C) IBM SmartCloud Control Desk for Managed Service Providers Edition
D) IBM SmartCloud Control Desk Entry Edition

3. Which option consists of process, service, and operational management and helps organizations better manage their IT infrastructure?

A) IBM Smart Groupware
B) IBM Service Management
C) IBM Workload Balancer
D) IBM SmartCloud Enterprise Provisioning

4. Which two job roles can help identify how CMDB. provisioning, and monitoring address key IT asset and service management requirements of an organization? (Choose two.)

A) Process experts
B) Process owners
C) Application engineers
D) Application specialists
E) System engineers

5. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) A federated configuration management system
B) control and audit of all hardware assets installations, moves, additions, and changes
C) electronic audit records and electronic signatures
D) ITIL v3 aligned process workflows

Solutions: