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BlackBerry BCP-411 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance and Monitoring | 20% | - Performance monitoring and health checks - Backup and recovery procedures - Software updates and upgrades |
| Architecture and Components | 20% | - Core services and components - BlackBerry Enterprise Server architecture - Integration with IBM Lotus Domino environment |
| Installation and Configuration | 25% | - Prerequisites and deployment planning - Installation and setup procedures - Configuration of server settings and policies |
| Troubleshooting and Support | 15% | - Log analysis and resolution steps - Diagnosing common issues - Server and communication troubleshooting |
| User and Device Management | 20% | - Managing user accounts and groups - Activation and provisioning - Security policies and IT rules |




