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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Enterprise Mobility and BES10 | - BlackBerry Enterprise Service 10 (BES10) overview - Device activation and provisioning |
| Security and Policy Management | - IT policy configuration and enforcement - Security model of BlackBerry 10 |
| Applications and Productivity | - Email and messaging setup - Application management and deployment |
| BlackBerry 10 OS Fundamentals | - Core OS features and navigation - BlackBerry 10 architecture and components |
| Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
BlackBerry 10 Support Specialist Sample Questions:
What is BlackBerry Protect used for?
- A. To encrypt the device data remotely
- B. To manage the user's device and provide additional message service
- C. To backup PIM information and manage devices
- D. To backup/restore and issue remote admin commands
Correct Answer: B 🗳️
What server setting can prevent a BlackBerry Device Service (BDS) user from using data services when the smartphone/tablet is using network roaming?
- A. No payment information listed on the server
- B. The Roaming IT policy rule
- C. Going over the data usage quota
- D. Multiple Smartphones/Tablets enabled
Correct Answer: B 🗳️
What profile types can be created and managed from the BlackBerry Device Service (BDS) to be pushed to BlackBerry Tablets and Smartphones?
- A. Network, Software, Security
- B. User, Network, Security
- C. Email. SCEP, Wi-Fi. VPN, Pro>^
- D. BlackBerry Balance, BlackBerry ID, BlackBerry Protect
Correct Answer: C 🗳️
Where would a new user look to swap the SIM on a BlackBerry Device?
- A. SD card
- B. Beneath the battery cover
- C. Bottom of device
- D. Side ports
Correct Answer: B 🗳️
Performing a Security Wipe will delete which of the following?
- A. All data on the device including any pictures or videos, and downloaded applications
- B. All PIM information, pictures or videos but not downloaded applications
- C. All data from the work perimeter
- D. If work perimeter does not exist then all data but not downloaded applications
Correct Answer: A 🗳️
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