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Facebook 600-101 Exam Syllabus Topics:

Facebook Certified Community Manager Sample Questions:

Question 1

The community manager of a small business group joins a Facebook networking group as a member and leaves responses on multiple posts.
The community manager's comments negatively compare the management styles of both groups, which goes against the rules of the networking group.
The community manager of the networking group wants to reinforce to the whole community that every group has its own rules and culture.
Which two actions should the community manager of the networking group take? (Choose 2)

A. Delete the member's comments and mute them for seven days
B. Remove the member from the group
C. Reply to the member's comment and tag them in the rule post
D. Repost a group rule and mute them for seven days

Question 2

An established mid-range coffee brand is launching a new line of high-end espresso products. It needs to promote its products through new social channels to reach premium consumers. The community manager must create a launch strategy to present to internal stakeholders to support this new product range.
Which two factors must the community manager address in this presentation? (Choose 2)

A. Determine launch goals and milestones to achieve
B. Review existing channel performance and replicate strategy
C. Define partnership criteria with key food and beverage influencers
D. Decide on the target audience and which platforms to use to reach them

Question 3

A personal trainer wants to grow their online presence. To generate more leads, they create a Facebook Page, a Facebook group and an Instagram profile.
However, the trainer struggles to manage this social media marketing, because of the time required to create content and promote each platform. The results are simply not worth the investment of time. The Instagram profile generates the most reach, while the Facebook group gets the most engagement. The trainer contacts a community manager for help to determine which of the platforms to focus on.
Which critical piece of information does the community manager need to make this decision?

A. How many current clients found the trainer on each platform
B. How much engagement each platform gets
C. How much time the trainer spends on each platform
D. How much the trainer enjoys using each platform

Question 4

Members in a group for software users are submitting posts that recommend competitor products. This goes against a group rule that prohibits mentioning competitors in posts or comments. Post approval for the community is turned on.
Which two actions should the community manager take? (Choose 2)

A. Create a poll in the community to ask whether new guiding principles should be introduced
B. Ask the members who go against group rules to explain themselves in the comments
C. Create and schedule content to reinforce the guiding principles of the community
D. Use the decline with feedback tool to remind people of the group rules they have violated

Question 5

A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)

A. Delete the post immediately and message involved members.
B. Remove comments from unreliable sources on the post.
C. Remove and block members who violated the guidelines.
D. Post a link to the group rules that are relevant to this topic.

Solutions: