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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) The Framework components can be installed using a Management Service Account (MSA).
B) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
C) The Framework components can be installed in a workgroup environment.
D) Date center servers can be split in multi-domain forests.
E) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.

2. Which two are examples of server role? (Choose two)

A) Framework Integration Service
B) Recorder Integration Service
C) Avaya Contact Recorder
D) Enterprise Manager

3. Which log covers the Central Application Database server installation in Avaya Workforce Engagement?

A) \logs\centralApp\Summary
B) \logs\centralDWH\Summary
C) \logs\centralContact\Summary
D) \logs\CommonDB\Summary

4. Happens when the framework installation fails?

A) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
B) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
C) Errors Will appear in black text in the SR tool.
D) All installation errors Will appear on the alarms page of Element Manager

5. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) CMS
B) Phone
C) Quality
D) Dialer

Solutions: