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Avaya 3000.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Troubleshooting & Support | 25% | - VoIP Quality & Performance Issues - Endpoint & Registration Problems - Call Routing & Connectivity Issues - Support Workflow & Escalation |
| Topic 2: Installation & Configuration | 30% | - Trunks, Lines & Dial Plans - Feature Implementation & Licensing - User & Extension Configuration - VoiceMail Pro & Auto Attendant - System Setup & Initialization |
| Topic 3: Maintenance & Monitoring | 20% | - Software Updates & Upgrades - System Status & Health Checks - Backup & Restore Procedures - Monitoring Tools & Log Analysis |
| Topic 4: System Architecture & Infrastructure | 25% | - IP Office Platform Overview - SCN & Multi-Site Connectivity - Hardware Components & Expansion - Network Requirements & VoIP Readiness |




