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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which report in Avaya Proactive Contact Analyst shows the configured Agent hierarchies?

A) Agent Monthly Report
B) Agent Report
C) Administrative Report
D) Job Report

2. What does db_mgr script do?

A) It copies calling lists to *.old.
B) It removes all old and outdated files from the system.
C) It rolls up the daily data into monthly statistics.
D) It runs a backup of the database to DVD.
E) It stops and starts the database

3. From where can you run the backup complete system?

A) Administrator Main Menu
B) Campaign Analyst
C) Campaign Monitor
D) Supervisor Main Menu

4. What does Native Voice and Data Transfer do?

A) Allow a Blind Transfer to a Supervisor's phone.
B) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
C) Allow a Supervised Transfer to a Supervisor's phone.
D) Transfer voice and data from an outbound job to an outbound job.

5. A business wants to configure the Agent Blending feature to work with Avaya Aura Contact Center (AACC). One of the configuration files you copy to ctirc1 is ctirc.auracc which requires modification of this line:
CallRecordUser:<AACC Server IP>:<Domain>:<AACC Switch Connection Type>:<Event Watch Interval in Secs>: 9080:9091:9092
What are two valid values for "AACC Switch Connection Type"? (Choose two.)

A) AML
B) SSH
C) H.323
D) PRI
E) SIP

Solutions: