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PMI Project Management Office Certified Professional Sample Questions:

1. A PMO team member with limited experience as a project manager was hired 2 years ago. The PMO team member has been identified as being talented in their role. Currently, the PMO team member is playing a key role in a strategic program and is facing challenges in specific areas such as leadership and stress management.
What steps should the PMO professional take to develop the competencies of the PMO team member?

A) Enroll the PMO team member in a course focused on facilitation skills.
B) Provide personalized coaching to the PMO team member.
C) Require the PMO team member to complete a project management training program.
D) Arrange for the PMO team member to shadow a manager recognized for strong leadership abilities.

2. A PMO professional is overseeing multiple customer care projects within a mid-sized company. The project sponsors, the chief of operations and the chief of customer success, have demanding schedules and are often occupied with other responsibilities.
How should the PMO professional ensure effective communication with these key stakeholders?

A) Reach out to them only when critical issues arise in order to avoid adding to their workload unnecessarily.
B) Include them in the project ' s weekly team meetings to ensure they are continuously updated on the project ' s progress and aware of any emerging challenges.
C) Collaborate with them during early planning to establish a clear communications management plan, including defined reporting and escalation procedures.
D) Engage with them primarily at the project ' s key phase gate reviews, ensuring their presence during all critical life cycle transitions.

3. A PMO professional is responsible for supporting programs and projects at a government organization. The PMO professional has been tasked with providing project management tools and information systems that will enable the organization ' s project managers to achieve their goals effectively.
Which two actions should the PMO professional take? (Choose 2)

A) Adapt the project management tools and information systems to be compliant with government regulations.
B) Meet with the project managers to understand their needs and any gaps in using project management tools and information systems.
C) Enhance the organization ' s project management tools and information systems to meet the specific needs of the project managers.
D) Provide the project managers with a list of project management tools and information systems in the market and have them pick.

4. The senior management of an organization is unable to cope with an increasing number of projects. The chief operations officer heard of a very successful PMO in another organization and decided to recruit their PMO leader. The expectations are high for the new PMO leader, and the organization demands they set up a PMO that is as successful as their previous organization ' s PMO.
What is the first thing the PMO leader should do to deliver on this expectation?

A) Establish the same services based on their experience in the previous organization to guarantee success.
B) Benchmark the current services with their previous experience and adjust the services as needed.
C) Analyze the customer expectations and apply their experience from the previous organization as needed.
D) Define the appropriate type of PMO for the current organizational context and develop services accordingly.

5. An enterprise PMO (EPMO) is working with different countries to staff project managers across the organization. Customers are providing feedback stating that the staffing is taking more time than expected when compared to the deadlines agreed upon with the customer.
Which two key performance indicators (KPIs) should the PMO professional monitor for this PMO service?
(Choose 2)

A) The average time needed to recruit project managers for the customer.
B) The percentage of project manager roles filled within the deadline.
C) The number of days taken on average to formally finalize customer requests.
D) The Net Promoter Score (NPS) related to general customer satisfaction.
E) The retention of project managers in their roles on the assigned projects.

Solutions: