ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version) - testinsides ITIL-Foundation Deutsch dumps

ITIL-Foundation Deutsch real exams

Exam Code: ITIL-Foundation-Deutsch

Exam Name: ITIL Foundation Certification - IT Service Management (ITIL-Foundation Deutsch Version)

Updated: Jul 30, 2026

Q & A: 325 Questions and Answers

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ITIL ITIL-Foundation Deutsch Exam Syllabus Topics:

SectionWeightObjectives
The Service Value Chain17%- Value Chain Activities
  • 1. Obtain/Build
  • 2. Deliver and Support
  • 3. Improve
  • 4. Engage
  • 5. Design and Transition
  • 6. Plan
The ITIL Service Value System15%- Service Value System Components
  • 1. Service Value Chain
  • 2. Governance
  • 3. Continual Improvement
  • 4. Guiding Principles
  • 5. Practices
ITIL Management Practices29%- Service Management Practices
  • 1. Incident Management
  • 2. Monitoring and Event Management
  • 3. Service Desk
  • 4. Change Enablement
  • 5. Problem Management
  • 6. Service Level Management
  • 7. Service Request Management
- General Management Practices
  • 1. Continual Improvement
  • 2. Relationship Management
  • 3. Information Security Management
  • 4. Supplier Management
Key Concepts of Service Management10%- Service Management Concepts
  • 1. Products and Services
  • 2. Organizations, Service Providers and Consumers
  • 3. Value and Value Co-creation
  • 4. Service Relationships
The ITIL Guiding Principles14%- Guiding Principles
  • 1. Start Where You Are
  • 2. Optimize and Automate
  • 3. Keep It Simple and Practical
  • 4. Focus on Value
  • 5. Progress Iteratively with Feedback
  • 6. Think and Work Holistically
  • 7. Collaborate and Promote Visibility
The Four Dimensions of Service Management15%- Four Dimensions
  • 1. Value Streams and Processes
  • 2. Organizations and People
  • 3. Partners and Suppliers
  • 4. Information and Technology

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