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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) AACC High Availability
B) Microsoft Lync Integration
C) Avaya Presence Service
D) Email and Web Communication

2. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Quality Monitoring package
B) Workforce Management package
C) Automated Quality Monitoring package
D) Workforce Optimization package

3. A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A) Avaya IX™ Workspaces
B) Avaya IX™ Workplace
C) Avaya Agent Desktop a
D) Avaya one-X® Agent Desktop

4. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
B) It is the final Invoice that serves as the formal contract acknowledgement.
C) It documents the details, and quantifies the cost.
D) It proposes, communicates, and agrees upon the detailed solution.

5. Refer to the exhibit.

A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?

A) Agent Map
B) Avaya Contact Center Orchestration Designer
C) Avaya Agent Desktop
D) Avaya one-X® Agent Desktop

Solutions: