Get ready to pass the GCX-GCD Exam right now using our Genesys Cloud CX Exam Package
A fully updated 2025 GCX-GCD Exam Dumps exam guide from training expert TestInsides
Genesys GCX-GCD Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
NEW QUESTION # 30
How do you represent your organization when you contact the Genesys Cloud CX support team?
- A. Agent Name
- B. ID
- C. Company Name
- D. Organization ID
Answer: D
Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.
NEW QUESTION # 31
A number plan determines how many and which digits are necessary for call routing.\
- A. False
- B. True
Answer: B
Explanation:
In Genesys Cloud CX, a number plan defines the structure of dialed numbers, including how many digits are expected and which patterns should be matched to properly route calls. This ensures consistent and accurate call handling across the system.
NEW QUESTION # 32
AudioHook requires specialized libraries and services for orchestration, load balancing, serialization and session management.
- A. True
- B. False
Answer: B
Explanation:
AudioHook Monitor in Genesys Cloud CX doesnotrequire specialized libraries or services for orchestration, load balancing, serialization, or session management. It is designed to stream voice interactions to third-party services in near real-time without the need for additional infrastructure.
Reference:https://help.mypurecloud.com/articles/audiohook-monitor-overview/
NEW QUESTION # 33
Where do you add the list of IP or CIDR addresses which are allowed or denied access to an External or Phone Trunk?
- A. SIP Access Control
- B. Availability
- C. Calling
- D. Outbound
Answer: A
Explanation:
In Genesys Cloud CX, SIP Access Control is where you configure the list of IP or CIDR addresses that are allowed or denied access to an External or Phone Trunk, ensuring secure and controlled SIP communication.
NEW QUESTION # 34
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}
- A. flowld
- B. scheduleGroupld
- C. promptld
- D. ivrld
Answer: A
Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.
NEW QUESTION # 35
Which of the following statements defines a fatal question in an Evaluation Form?
- A. Fatal questions are weighted higher than non-fatal questions.
- B. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
- C. Fatal questions are the same as critical questions.
- D. Fatal questions are critical questions If scored No the agent will be removed from the queue.
Answer: B
Explanation:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.
NEW QUESTION # 36
To assign a Prompt resource using the API, you must have the _______________ permission assigned.
- A. Architect > UserPrompt > View
- B. Architect > UI > View
- C. Architect > UserPrompt > Add
- D. Architect > UserPrompt > Edit
- E. Architect > DatahaseTable > Add
Answer: D
Explanation:
To assign a Prompt resource using the Genesys Cloud CX API, the Architect > UserPrompt > Edit permission is required. This permission allows users to modify existing user prompts, including assigning resources to them. Without this permission, attempts to assign a prompt resource via the API will be unsuccessful.
NEW QUESTION # 37
Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.
- A. True
- B. False
Answer: B
Explanation:
Real-time user applications, particularly those requiring immediate data processing (like voice interactions or real-time analytics), cannot tolerate delays. They typically require low-latency and high-availability connections, and any delay may affect user experience. Batch processing, on the other hand, may tolerate delays and retries over a longer time.
NEW QUESTION # 38
If no content type is mentioned in a request, Genesys Cloud CX responds to the request in _______________ format.
- A. JSON
- B. YAML
- C. CVS
- D. XML
Answer: A
Explanation:
Genesys Cloud CX APIs default to JSON format for responses when no specific content type is mentioned in the request, as JSON is the standard data interchange format used across its RESTful API platform.
NEW QUESTION # 39
In Genesys Cloud CX, the term conversation is defined as an interaction between multiple participants over at least one media channel such as chat, phone, or email.
Each conversation contains the end-to-end data for all interactions between the participants.
- A. False
- B. True
Answer: B
Explanation:
In Genesys Cloud CX, a conversation refers to an interaction involving multiple participants over one or more media channels, such as chat, phone, or email. Each conversation encompasses comprehensive data for all interactions among the participants, providing a complete view of the engagement history.
Reference:https://help.mypurecloud.com/glossary/conversation/
NEW QUESTION # 40
The purpose of the Genesys Cloud CX API Change Management Policy is to articulate the agreement between our customers, partners, and the Genesys Cloud CX development team regarding API management and notification changes.
Choose all the Genesys Cloud CX API Change Types applicable to this scenario. (Choose four.)
- A. New feature
- B. Non-Breaking
- C. Minor Bugs
- D. Breaking
- E. Deprecations
- F. Emergency
Answer: A,B,D,E
Explanation:
The Genesys Cloud CX API Change Management Policy categorizes changes as Breaking,Non-Breaking, New Feature, and Deprecations to define how changes are introduced and communicated. These types help manage expectations around compatibility, feature rollout, and transition periods for customers and partners.
NEW QUESTION # 41
While creating a query to fetch conversation data, and interval of up to _____ days can be applied for a query with no filter.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
Explanation:
In Genesys Cloud CX, when creating a query to fetch conversation data without any filters, you can specify an interval of up to seven days. This means you can retrieve conversation data spanning the past seven days, including today.
Reference:https://developer.genesys.cloud/analyticsdatamanagement/analytics/detail/conversation-query
NEW QUESTION # 42
As the Genesys Cloud CX product grows, additions are made to the API to support new features in the form of new resources, new HTTP methods for existing resources, and so on.
When breaking changes are necessary, they are deferred to the next major revision of the API, whenever possible.
- A. False
- B. True
Answer: B
Explanation:
Genesys Cloud CX aims to minimize breaking changes to maintain backward compatibility for its users.
When breaking changes are necessary, they are typically deferred until the next major revision of the API, ensuring a smoother transition for developers and users.
NEW QUESTION # 43
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)
- A. Opera
- B. Safari
- C. Firefox
- D. Internet Explorer
- E. Chrome
Answer: C,E
Explanation:
Genesys Cloud CX offers full support for the current and immediately preceding major releases of both Firefox and Chrome browsers. While Safari is supported, it has limited functionality, lacking support for features like video chat, screen sharing, and the Genesys Cloud WebRTC phone. Internet Explorer and Opera are not supported browsers for Genesys Cloud CX.
NEW QUESTION # 44
You can compare API version changes using the versioning page.
- A. False
- B. True
Answer: B
Explanation:
Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.
NEW QUESTION # 45
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?
- A. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
- B. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
- C. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
- D. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
Answer: D
Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.
NEW QUESTION # 46
Only the API calls made using your organization's OAuth Clients are considered for billing.
- A. True
- B. False
Answer: B
Explanation:
Genesys Cloud CX includes in its billing calculations all API calls made using your organization's OAuth clients, as well as those from custom or third-party applications, integrations, and solutions, including AppFoundry apps. However, API requests made by Genesys Cloud's own browser, web, and mobile applications, as well as certain embedded clients like Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk, are not included in the API usage data for billing purposes. This distinction ensures that only external API usage contributes to billing calculations.
NEW QUESTION # 47
Which of the following statements is NOT true regarding Management Units?
- A. Agents that handle the same set of interactions should belong to the same management unit.
- B. Management Units partition agents and interactions into logical groups.
- C. A maximum of 100 agents can be added lo a single Management Unit.
- D. They help you create, manage, and view schedules for a group.
Answer: C
Explanation:
Cloud CX supports more than 100 agents per Management Unit. Management Units are used to logically group agents for scheduling and forecasting, and there is no such hard limit of 100 agents per unit.
NEW QUESTION # 48
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin > Quality
- B. Performance > Workspace > Dashboards
- C. Admin > Contact Center
- D. Performance > Overview (Evaluations]
Answer: B
Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/
NEW QUESTION # 49
Which ACD routing method routes an interaction to the next available agent?
- A. BullseyeACD
- B. Disregard Skills. Next Agent
- C. Standard ACD
- D. Preferred Agent
Answer: C
Explanation:
The StandardACD routing method in Genesys Cloud CX routes interactions to the nextavailableagent based on queue configuration, without modifying routing logic or preferences like skills or agent affinity. It ensures straightforward, availability-based distribution.
NEW QUESTION # 50
By default, Line Recording is disabled.
- A. False
- B. True
Answer: B
Explanation:
In Genesys Cloud CX, Line Recording is disabled by default. To enable automatic recording of calls, the telephony administrator must configure the system by enabling recording on the SIP trunk. Without this configuration, calls are not automatically recorded.
Reference:https://help.mypurecloud.com/articles/recording-in-genesys-cloud/
NEW QUESTION # 51
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
- A. Genesys Cloud CX API
- B. Genesys Cloud CX Workforce Management
- C. Genesys Cloud CX Architect
- D. Genesys Cloud CX Reporting and Analytics
Answer: B
Explanation:
Workforce Management in Genesys Cloud CX automates agent scheduling, including work shifts, breaks, meetings, and time off, replacing manual spreadsheet processes and improving efficiency and accuracy.
NEW QUESTION # 52
......
Master 2025 Latest The Questions Genesys Cloud CX and Pass GCX-GCD Real Exam!: https://www.testinsides.top/GCX-GCD-dumps-review.html
Practice To GCX-GCD - TestInsides Remarkable Practice On your Genesys Cloud CX: Developer Certification Exam: https://drive.google.com/open?id=18-QcdL_Ry7ZnaOhVaQa6zHgnAUo-mnDl