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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks wants to enable Person Accounts.
What does the consultant need to do before enabling Person Accounts?

A) Disable access to Experience Cloud sites during the cutover.
B) Create at least one Account record type.
C) Set default sharing of Account to Public Read/Write.

2. Cloud Kicks recently purchased Salesforce, and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to forecasted amounts during the pipeline meetings is time consuming, and it is difficult to review all of the committed opportunities within the meeting time.
What should the consultant recommend to help make meetings more efficient while making real-time forecast updates?

A) Use in-line editing to update the forecast amount for records.
B) Tell reps to use the list view to move opportunities between stages.
C) Modify multiple opportunities at one time in the Forecast page.

3. Cloud Kicks (CK) recently finished a redeployment of its Lightning pages. CK users report that Lightning pages are loading slowly. CK management wants to consider the impact this has on adoption.
What should the consultant recommend that CK use to evaluate Lightning pages?

A) Performance Analysis for App Builder
B) Real-Time Event Monitoring
C) Data Integration Metric

4. Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.
Which action should the consultant recommend?

A) Hold a kickoff meeting with the CK stakeholders.
B) Conduct discovery sessions and document existing business practices for each company.
C) Export the data from the competitor's system and merge it into Ck's org.

5. Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record.
Which option should a consultant recommend to meet the requirements?

A) Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.
B) Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
C) Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.

Solutions: