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Avaya Oceana® Solution Support Sample Questions:

1. During troubleshooting of Avaya Control Manager (ACM), it was found that ACM is not synchronized fully with the Communication Manager, and you are advised to run the Avaya Synchronizer tool.
Which statement about the Avaya Synchronizer tool is true?

A) Choose Import Mode: Sync (run every time for synchronization)
B) Choose Import Mode: Initial (run every time for synchronization)
C) Choose Import Mode: (renew for renewing synchronization)
D) Choose Import Mode: Initial (only for Initial synchronization)

2. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Collaboration Administration (UCA)
B) Call Server Connector (CSC)
C) Unified Collaboration Model (UCM)
D) Unified Agent Controller (UAC)

3. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=RouteRequestID=ContactID
B) WorkRequestID=CustomerID=UClD=ContactID
C) WorkRequestID=ContextStoreID-UCID=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

4. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) Omni channel Database
B) ORC
C) Email Manager
D) Agent Controller

5. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - 'PSTN' Voice
B) VO - Web Voice
C) VO - Video
D) VO - "VoIP" call

Solutions: