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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Design and Architect Contact Center Solutions | - Deployment and Integration
|
Avaya Aura® Contact Center Solution Design Sample Questions:
Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?
- A. 4
- B. 3
- C. 1
- D. 2
Correct Answer: A 🗳️
Refer to the exhibit.
A Contact Center administrator uses different tools and applications In the Contact Center environment.
Which application is shown In the exhibit?
- A. Agent Map
- B. Avaya Contact Center Orchestration Designer
- C. Avaya Agent Desktop
- D. Avaya one-X® Agent Desktop
Correct Answer: B 🗳️
When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
- A. Resilience
- B. Instant Message
- C. Geographic Node
- D. Agent Greeting
Correct Answer: C 🗳️
A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)
- A. Avaya IX™ Workspaces
- B. Avaya IX™ Workplace
- C. Avaya Agent Desktop a
- D. Avaya one-X® Agent Desktop
Correct Answer: A,C 🗳️
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
- A. Co-Browsing
- B. Work Assignment
- C. Context Store
- D. Engagement Designer
Correct Answer: C 🗳️




