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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Integration | 15% | - Common Data Model purpose and components - Entity and relationship configuration - Storage and external data options |
| Topic 2: Channels | 15% | - Digital Messaging and Messaging AI - Pega Call configuration - Email bots and voice channels |
| Topic 3: Interaction Management | 15% | - Dialog configuration - Business conditions and verification - Pega Knowledge integration |
| Topic 4: Application Development | 15% | - Application development lifecycle - Coexistence and modular reuse - Center-out architecture |
| Topic 5: Business Outcomes | 5% | - Aligning implementation with business goals |
| Topic 6: Case Management | 10% | - Case templates and configuration - Service requests - Customer Service case creation best practices |
| Topic 7: Reporting | 5% | - Insights creation - Dashboard configuration |
| Topic 8: User Experience | 20% | - Constellation UX best practices - Composite tabs configuration - Composite UI patterns |
