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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. Which method should be used to maximize team member participation in a global meeting?

A) Alpha-direct technologies to maintain communication links
B) Online using computer technologies and/or phone communication
C) Unilateral electronic messaging to facilitate communication
D) A Delphi-like sequence of notes via carrier mail to encourage dialog between members

2. When is organizational culture a liability?

A) When the culture includes shared values on organizational goals.
B) When the organizational culture reduces ambiguity for employees.
C) When a strong organizational culture limits diversity within the organization.
D) When core values are shared by different departments within the organization.

3. What is an aspect of cross-functional teams that makes them difficult to manage?

A) Team leaders cannot ensure that team members are located in the same work unit.
B) Cross-functional leaders prevent team members from making their own decisions.
C) Cross-functionality fluctuates too frequently.
D) It takes time to build trust and teamwork among people with different experiences and perspectives.

4. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions. Which suggested action can the company take to increase group cohesiveness?

A) Give individual rewards rather than group rewards
B) Give group rewards rather than individual rewards
C) Establish more rigid role definition for group members
D) Have the group avoid competition with other groups

5. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands
B) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
C) A climate of trust, members who fill role demands, and an absence of conflict
D) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership

Solutions: