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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
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Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Plan and configure Microsoft Teams Phone | 25-30 | - Design emergency calling - Plan and design PSTN solutions - Configure phone policies - Manage phone numbers and operator connect - Configure auto attendants and call queues - Configure audio conferencing |
| Topic 2: Plan and configure Direct Routing | 15-20 | - Extend Direct Routing infrastructure - Implement SIP trunking with Direct Routing - Deploy and maintain Survivable Branch Appliance (SBA) - Design Direct Routing call flows |
| Topic 3: Plan and configure Teams clients and devices | 5-10 | - Plan and configure Teams Rooms - Plan and configure Teams Phones and displays |
| Topic 4: Monitor and troubleshoot Microsoft Teams Phone | 15-20 | - Monitor and troubleshoot clients and devices - Troubleshoot Direct Routing connectivity - Troubleshoot call failure and quality - Monitor Teams Phone and SBC health |
| Topic 5: Configure and manage Teams Phone for voice users | 15-20 | - Enable per-user calling features - Enable users for Teams Phone - Migrate voice users - Enable users for Direct Routing |
| Topic 6: Optimize network performance | 5-10 | - Implement network topology - Design network infrastructure |




