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What is the duration of the Genesys GCP GC ADM Exam
- Language: English
- Format: Multiple choices, multiple answers
- Length of Examination: 120 Minutes
- Number of Questions: 45
- Passing score: 55%.
Prerequisites of Genesys GCP GC ADM Exam
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What is Genesys GCP GC ADM Exam
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Genesys GCP-GC-ADM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting, Analytics & Quality Management | 10% | - Standard and custom reports - Dashboards and real-time monitoring - Quality evaluation and recording |
| User, Roles, and Permissions Management | 15% | - Agent and supervisor configuration - Role-based access control - Organizations, divisions, and sites |
| Contact Center Configuration & Routing | 25% | - Queues, skills, and language routing - ACD processing and flow design - Wrap-up codes and after-call work |
| Genesys Cloud Platform Overview & Architecture | 20% | - Platform components and services - Contact center licensing models - Security and compliance fundamentals |
| Architect Flows & IVR | 20% | - Data actions and integrations - Prompts, menus, and self-service - Inbound/outbound call flows |
| Telephony, Trunks & Outbound | 10% | - SIP trunks and phone configuration - Campaign and contact list setup - Outbound dialing modes |
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